You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/
Thank you for your understanding.
Occasional Bsod After Exiting Game
Hello,
Recently I've been having various issues with my computer, one of those being a failing graphics card (XFX Radeon HD 5770, causing system shutdowns without BSOD). The issue I'm reporting here may or may not be related to Bitdefender, but the crash dump mentions vsserv.exe.
Once in a while, after finishing a match in League of Legends, I will get a BSOD. This is a minidump from the most recent BSOD:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 4A, {7723138a, 2, 0, fffff880072c7b60}
Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )
Followup: MachineOwner
---------
6: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
IRQL_GT_ZERO_AT_SYSTEM_SERVICE (4a)
Returning to usermode from a system call at an IRQL > PASSIVE_LEVEL.
Arguments:
Arg1: 000000007723138a, Address of system function (system call routine)
Arg2: 0000000000000002, Current IRQL
Arg3: 0000000000000000, 0
Arg4: fffff880072c7b60, 0
Debugging Details:
------------------
PROCESS_NAME: vsserv.exe
BUGCHECK_STR: RAISED_IRQL_FAULT
FAULTING_IP:
+0
00000000`7723138a ?? ???
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
CURRENT_IRQL: 2
LAST_CONTROL_TRANSFER: from fffff800032851a9 to fffff80003285c00
STACK_TEXT:
fffff880`072c7928 fffff800`032851a9 : 00000000`0000004a 00000000`7723138a 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff880`072c7930 fffff800`032850e0 : 00000000`000009e0 fffff880`072c7b60 00000000`00000000 fffff800`03570f33 : nt!KiBugCheckDispatch+0x69
fffff880`072c7a70 00000000`7723138a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceExit+0x245
00000000`1fd8fcc8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x7723138a
STACK_COMMAND: kb
FOLLOWUP_IP:
nt!KiSystemServiceExit+245
fffff800`032850e0 4883ec50 sub rsp,50h
SYMBOL_STACK_INDEX: 2
SYMBOL_NAME: nt!KiSystemServiceExit+245
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: nt
IMAGE_NAME: ntkrnlmp.exe
DEBUG_FLR_IMAGE_TIMESTAMP: 5147d9c6
FAILURE_BUCKET_ID: X64_RAISED_IRQL_FAULT_vsserv.exe_nt!KiSystemServiceExit+245
BUCKET_ID: X64_RAISED_IRQL_FAULT_vsserv.exe_nt!KiSystemServiceExit+245
Followup: MachineOwner
---------
I hope that is enough info to provide some sort of explanation. Please let me know if any more info would be needed. Thanks!
Download link for minidump: https://docs.google.com/file/d/0BxIWhddq6ch...dit?usp=sharing
Comments
-
ntkrnlmp.exe is a Windows component. Have you tried uninstalling and see if you're still getting BSOD?
0 -
Hello and welcome gabriel21st!
Please try to add L.o.L. to the exceptions list of Bitdefender by following these steps, then check if the issue persists:
http://forum.bitdefender.com/index.php?showtopic=35502
If it does, I will need:
- a support tool log from that computer (run "C:\Program Files\Bitdefender\Bitdefender 2013\supporttool.exe" to generate the support tool archive)
- the latest logs from C:\Windows\minidump
Please upload the information on www.sendspace.com or www.mediafire.com, then post here the download link.
Thank you
0 -
Hello,
I've tried your suggestion last week and just wanted to update you on this. After applying the exceptions, so far I have not had any more blue screens, but I'll give it a little more time to make sure. Thanks!0 -
Glad to hear that.
Also, a product update was recently released. Your build should be 16.29.0.1830 (please right click on Bitdefender icon from system tray-near the clock-and choose "About". You should see in the left side the build number).
In order for the product update to be installed, you need to reboot your machine(you should see in the Events -> "Reboot required" under the Update module).
Changelog:
http://forum.bitdefender.com/index.php?showtopic=35498
http://forum.bitdefender.com/index.php?showtopic=35499
Let me know if you need further assistance. Have a nice weekend!0 -
Hello,
It's been over a month since I've had this problem but it had just started to come back. I continue to occasionally get BSOD after finishing a match in League of Legends. This is the only time a BSOD ever occurs on my computer.
This is the exception I added early last month (April) in the antivirus settings:
Excluded files and folders: C:\Riot Games\League of Legends
Here are the most recent crash dumps as well:***********************************************************************
********
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 4A, {7794138a, 2, 0, fffff88007251b60}
Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )
Followup: MachineOwner
---------
5: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
IRQL_GT_ZERO_AT_SYSTEM_SERVICE (4a)
Returning to usermode from a system call at an IRQL > PASSIVE_LEVEL.
Arguments:
Arg1: 000000007794138a, Address of system function (system call routine)
Arg2: 0000000000000002, Current IRQL
Arg3: 0000000000000000, 0
Arg4: fffff88007251b60, 0
Debugging Details:
------------------
PROCESS_NAME: vsserv.exe
BUGCHECK_STR: RAISED_IRQL_FAULT
FAULTING_IP:
+0
00000000`7794138a ?? ???
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
CURRENT_IRQL: 2
LAST_CONTROL_TRANSFER: from fffff800032c51a9 to fffff800032c5c00
STACK_TEXT:
fffff880`07251928 fffff800`032c51a9 : 00000000`0000004a 00000000`7794138a 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff880`07251930 fffff800`032c50e0 : 00000000`00000a0c fffff880`07251b60 00000000`00000000 fffff800`035b0f33 : nt!KiBugCheckDispatch+0x69
fffff880`07251a70 00000000`7794138a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceExit+0x245
00000000`2081fcc8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x7794138a
STACK_COMMAND: kb
FOLLOWUP_IP:
nt!KiSystemServiceExit+245
fffff800`032c50e0 4883ec50 sub rsp,50h
SYMBOL_STACK_INDEX: 2
SYMBOL_NAME: nt!KiSystemServiceExit+245
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: nt
IMAGE_NAME: ntkrnlmp.exe
DEBUG_FLR_IMAGE_TIMESTAMP: 5147d9c6
FAILURE_BUCKET_ID: X64_RAISED_IRQL_FAULT_vsserv.exe_nt!KiSystemServiceExit+245
BUCKET_ID: X64_RAISED_IRQL_FAULT_vsserv.exe_nt!KiSystemServiceExit+245
Followup: MachineOwner
---------***********************************************************************
*********
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 4A, {77ba138a, 2, 0, fffff88004229b60}
Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )
Followup: MachineOwner
---------
4: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
IRQL_GT_ZERO_AT_SYSTEM_SERVICE (4a)
Returning to usermode from a system call at an IRQL > PASSIVE_LEVEL.
Arguments:
Arg1: 0000000077ba138a, Address of system function (system call routine)
Arg2: 0000000000000002, Current IRQL
Arg3: 0000000000000000, 0
Arg4: fffff88004229b60, 0
Debugging Details:
------------------
PROCESS_NAME: vsserv.exe
BUGCHECK_STR: RAISED_IRQL_FAULT
FAULTING_IP:
+0
00000000`77ba138a ?? ???
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
CURRENT_IRQL: 2
LAST_CONTROL_TRANSFER: from fffff800032cd1a9 to fffff800032cdc00
STACK_TEXT:
fffff880`04229928 fffff800`032cd1a9 : 00000000`0000004a 00000000`77ba138a 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff880`04229930 fffff800`032cd0e0 : 00000000`000009a8 fffff880`04229b60 00000000`00000000 fffff800`035b8f33 : nt!KiBugCheckDispatch+0x69
fffff880`04229a70 00000000`77ba138a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceExit+0x245
00000000`1fc6fcc8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x77ba138a
STACK_COMMAND: kb
FOLLOWUP_IP:
nt!KiSystemServiceExit+245
fffff800`032cd0e0 4883ec50 sub rsp,50h
SYMBOL_STACK_INDEX: 2
SYMBOL_NAME: nt!KiSystemServiceExit+245
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: nt
IMAGE_NAME: ntkrnlmp.exe
DEBUG_FLR_IMAGE_TIMESTAMP: 5147d9c6
FAILURE_BUCKET_ID: X64_RAISED_IRQL_FAULT_vsserv.exe_nt!KiSystemServiceExit+245
BUCKET_ID: X64_RAISED_IRQL_FAULT_vsserv.exe_nt!KiSystemServiceExit+245
Followup: MachineOwner
---------
Here is the zip file created from the support tool: https://docs.google.com/file/d/0BxIWhddq6ch...dit?usp=sharing0
