Hello!
I do not know where to start.
In early April, I asked for help in the treatment of virus - I have an obvious problem with the wi-fi connection - did not work one of the Internet protocols. I was told that I have a problem with the settings of your computer. The next day I learned about the virus, acting just as I have not connected internet (kaspersky associated with tcp / ip v6 protocol). I have used other scanners that have found several viruses, the most suspicious I sent in bitdefender. I was told that a response within 48 hours. However, only a week later responded, saying that if necessary, add a detective.
I found a few days later some of the same type of infected files (kazy), who was unable to Bitdefender, but implemented the recommendations in this case. They did not help, so I asked for help in Bitdefender. During this time the virus began to multiply, and now I have several times more virus (kazy), more than 72 hours and I have not received any response from Bitdefender. As a result, I-virus and without the support of bitdefender, despite the fact that they promised to reply within 48 hours .
The situation looks strange, not knowing at whose expense claims relate - software, support, does not reach the post office?
