New Tdss Rootkit Removal Tool Not Working. Log Included

I found the following virus during a scan:

Rootkit.MBR.TDSS.I

I have tried the removal tool but it completes with 0 detected and 0 cleaned or it doesn't complete at all.

Any suggestions?

Log data:

2013-04-24 20:42:32.618 000000000015 005556 007940 [bDRemovalToo] [bDRemovalToo] [ INFO] [ WinMain] Bitdefender Removal Tool started. Version = 3.0.1.9.

2013-04-24 20:42:32.696 000000000093 005556 007940 [bDRemovalToo] [bDRemovalToo] [ INFO] [htmlayout::BDRemovalToolDlg::Ini] Initializing Removal Tool object.

2013-04-24 20:42:32.696 000000000093 005556 007940 [bDRemovalToo] [bDRemovalToo] [ INFO] [ RemovalTool::Initialize] Enabled drivers load/unload privileges.

2013-04-24 20:42:32.696 000000000093 005556 006180 [bDRemovalToo] [bDRemovalToo] [ INFO] [ AntiRootkit::InitArk] Trufos service already exists.

2013-04-24 20:42:32.696 000000000093 005556 006180 [bDRemovalToo] [bDRemovalToo] [ ERROR] [ AntiRootkit::InitArk] Could not start trufos service.

2013-04-24 20:42:32.696 000000000093 005556 006180 [bDRemovalToo] [bDRemovalToo] [ ERROR] [ AntiRootkit::InitArk] Trufos service is not running.

2013-04-24 20:42:32.806 000000000203 005556 006180 [bDRemovalToo] [bDRemovalToo] [ INFO] [ RemovalTool::CheckLoadedEngines] BDCore has been loaded.

2013-04-24 20:42:32.806 000000000203 005556 006180 [bDRemovalToo] [bDRemovalToo] [ ERROR] [ RemovalTool::CheckLoadedEngines] Could not load AntiRootkit.

2013-04-24 20:42:32.806 000000000203 005556 007940 [bDRemovalToo] [bDRemovalToo] [ INFO] [htmlayout::BDRemovalToolDlg::OnI] Initialization completed.

2013-04-24 20:42:33.820 000000001217 005556 007940 [bDRemovalToo] [bDRemovalToo] [ ERROR] [htmlayout::BDRemovalToolDlg::OnI] Initialization Error.

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Comments

Rampant

Hello!

You can get a sample of the rootkit?

Thank you.

rootkit

Hello,

In order to be able to further investigate the reported situation we need a bit more information from your computer as follows:

. A BDSYS log;

[how to GENERATE A BDSYS LOG]

. Save and extract the BDSYS tool to a location of your choice:

http://www.bitdefender.com/bdsys

. Make sure you close all active applications and then run "BDSysLog_i.exe"; If you receive a firewall alert,select to Allow the application to connect;

. Click the "Create log" button to start generating the log; A progress bar is indicating that the tool is creating the report;

. When the small window appears with the message "Log saved" then the report is complete and a new file named "bdsyslog.zip" has appeared on your Desktop;

. Upload the results to one of the online file hosting servers mentioned below or use one of your own and post here the download link.

http://www.sendspace.com

http://www.mediafire.com

We will get back to you as soon as the analysis is complete.

Have a nice day!