Bitdefender System Scan Aways Encounters A Error

coolkid

Hello, whenever i run my full system scanner with my Bitdefender internet security trial version, it aways encounters an error. I have already tried repairing, uninstalling, reinstalling every times with no prevail. i want to buy it but if i can't do a full system scan it would not be worth it. What is going on please help me, I dont want to go back to norton.

columbo

Hi coolkik, and welcome

What sort of error message are you getting, during a scan, after a scan? Could you run the scan again, and post a image of the error?

Thank you,

Scott

coolcool1227

Hi and Welcome

Kindly share us the system specs and OS detail and also attach the snapshot of the error.

First try Quick Scan, then run Full Scan.

By the way I suspect that there are traces/leftovers of previously installed Antivirus on your system. If I am right, kindly spare your time to read this post

How To Remove Previous Antivirus Traces And Re-installation Of Bitdefender, Detailed Procedure

Best of luck.

Georgia

Hello, whenever i run my full system scanner with my Bitdefender internet security trial version, it aways encounters an error. I have already tried repairing, uninstalling, reinstalling every times with no prevail. i want to buy it but if i can't do a full system scan it would not be worth it. What is going on please help me, I dont want to go back to norton.

Hello and welcome, coolkid!

Please please post here a support tool log to see what is wrong:

http://forum.bitdefender.com/index.php?showtopic=29927

If the file is too big to attach, upload it on

http://www.sendspace.com or http://www.mediafire.com

and post the download link.

Also, let me know if the scan always stops at the same path/file/etc. If yes, please post a screen shot with the exact name and location of it.

If you were already asked to generate the above log, disregard the above message and just post the ticket ID.

Thank you.