Gen:trojan.heur.fu.gq2@aunlaqc. - I Need Help Fast As Possible

windowskid

I need help with this. I heard of this chat thing called Xfire and my friend told me to get it. I did then bitdefender said a virus was detected on computer, and i clicked show more. it showed up as Gen:Trojan.Heur.FU.Gq2@aunLaqc. and it said bitdefender could not remove this item. Your computer is not virus-free. Im going to try to run a malwarebytes scan to see if that fixes it. But it started downloading more trojans which bitdefender removed. I need help fast, I have to turn my internet off otherwise it keeps downloading more trojans. I only have my internet on to post this and check it. And malwarebytes didnt find anything please help.

the file was C:\Users\***********\Downloads\710.tmp

Georgia

Hello windowskid,

If the situation still occurs, please follow these steps:

1. Save and extract the BDSYS tool to a location of your choice:

http://www.bitdefender.com/files/Knowledge.../BDSysLog_i.exe

2. Make sure you close all active applications and then run "BDSysLog_i.exe"; If you receive a firewall alert,select to Allow the application to connect;

3. Click the "Create log" button to start generating the log; A progress bar is indicating that the tool is creating the report;

4. When the small window appears with the message "Log saved" then the report is complete and a new file named "bdsyslog.zip" has appeared on your Desktop;

5. Upload the results to one of the online file hosting servers mentioned below or use one of your own and post here the download link.

http://www.sendspace.com

http://www.mediafire.com

We will get back to you as soon as the analysis is complete.