After Detects And Reboot No Internet Anymore

brinsleyparagao

Always my BD detect a Virus, and reboot to delete the virus, my PC cant access any site...

but, command as PING respond 100%

Othose chrome, firefox dont work. And IE crash always

If i unninstall the BD AV the problem persist and dont work in internet...

How to fix this ?

[Windows 8 64bits]

rootkit

Hello,

In order to be able to further investigate the reported situation we need a bit more information from your computer as follows:

. A BDSYS log;

[how to GENERATE A BDSYS LOG]

. Save and extract the BDSYS tool to a location of your choice:

http://www.bitdefender.com/bdsys

. Make sure you close all active applications and then run "BDSysLog_i.exe"; If you receive a firewall alert,select to Allow the application to connect;

. Click the "Create log" button to start generating the log; A progress bar is indicating that the tool is creating the report;

. When the small window appears with the message "Log saved" then the report is complete and a new file named "bdsyslog.zip" has appeared on your Desktop;

. Upload the results to one of the online file hosting servers mentioned below or use one of your own and post here the download link.

http://www.sendspace.com

http://www.mediafire.com

We will get back to you as soon as the analysis is complete.

Have a nice day!