Upgrade Does Not Accept License

djawahar
djawahar
edited June 2013 in Registration & others

Hi,


As per the advise I got from the technical support(http://forum.bitdefender.com/index.php?showtopic=44471) I upgraded my "BitDefender Internet Security 2012" to "BitDefender Internet Security 2013" from http://www.bitdefender.com/support/how-to-...r-2013-711.html.


I still have about 150 days left in my BitDefender Internet Security 2012. But after upgrade when I enter the license key of "BitDefender Internet Security 2012" I get a message that the key could not be validated. I have attached the screenshots of the relevant pages.


What should I do to resolve this issue?


Thanks & regards,


D. Jawahar


PS: I had posted this in the firewall section as suggested by Georgia from support team but did not get any response....maybe because it was a wrong discussion group.

Comments

  • doncht
    doncht

    I got nothing on top of my head for this. Looks like it's been a few days already. Any updates on this yet? smile2.png

  • Georgia
    Georgia ✭✭✭
    edited June 2013
    Hi,


    As per the advise I got from the technical support(http://forum.bitdefender.com/index.php?showtopic=44471) I upgraded my "BitDefender Internet Security 2012" to "BitDefender Internet Security 2013" from http://www.bitdefender.com/support/how-to-...r-2013-711.html.


    I still have about 150 days left in my BitDefender Internet Security 2012. But after upgrade when I enter the license key of "BitDefender Internet Security 2012" I get a message that the key could not be validated. I have attached the screenshots of the relevant pages.


    What should I do to resolve this issue?


    Thanks & regards,


    D. Jawahar


    PS: I had posted this in the firewall section as suggested by Georgia from support team but did not get any response....maybe because it was a wrong discussion group.


    Hello D. Jawahar,


    I had to remove the attached screen shots as your Bitdefender license key was visible in both of them.


    Kindly be informed that some Bitdefender license keys are product - limited, just like your current key. Such keys can not be used on other suites or for upgrade.


    Thank you for your understanding.

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