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Hi Peter,
Please please post here a support tool log to see what is wrong:
http://forum.bitdefender.com/index.php?showtopic=29927
If the file is too big to attach, upload it on
http://www.sendspace.com or http://www.mediafire.com
and post the download link.
If you were already asked to generate these logs, disregard the above message and just post the ticket ID.
Thank you.0