When Can I Expect A Customer Service Reply?

kimozabi

So, due to my work offering me a better security package than what I bought from Bitdefender and at least on par with Bitdefenders most expensive product (and for free), I decided to request a refund. I requested my refund a few hours after my purchase (yep, the offer from my work came almost at the same time as purchasing Bitdefenders Anti Virus 2014), so naturally this is well within the 30 day refund time limit.

I sent a refund request from the form provided here: http://www.bitdefender.com/support/contact-us.html#refund - since I bought the product through bitdefender.com.

"We are available 24/7 to give you assistance." it says on the support site, but now roughly 36 hours have passed since I sent my refund request and I have heard nothing.

Or maybe I have - I am told nowhere how I will receive a reply. I know that I have not received any e-mail and nothing appears at https://my.bitdefender.com/en_us/my/. ANd not automated "You have sent us a customer support ticket."

However, since I had to go to Avangate to cancel the automatic renewal, there might be a site I don't know of where my customer service replies end up. Where can I see my active customer support tickets?

The e-mail address I attached to my refund request is the same as listed on this forum profile.

Kim.

kimozabi

To any support staff answering this:

I have no clue about what the ID for my refund request ticket is, so please don't keep your answer to only making me post such an ID, since it will not solve anything.

I have received no e-mail about any details of my refund request. No place either on this forum or at https://my.bitdefender.com/en_us/my/#page=main.index does it list my ticket ID anywhere. In fact, if I didn't know I had sent my refund request, I would have nowhere to see that it exists.

Furthermore, I just tested the refund request contact form, and after submitting a test request, I only got a green pop-up box thanking me for submitting the request. No ID of any kind was listed.

As such, I literally have no ticket IDs anywhere, so please don't ask me to post them and nothing else.

Georgia

Thank you for your feedback.

I found your ticket ID's: 201308231001517, 201308211002923 , 201308211002288 you submitted to us in the last 48 hours. Your order reference #19950357 will be refunded in a couple of hours.

We hope that you will reconsider our product in the future. Please do not hesitate to post back if you have other questions.

Have a beautiful weekend ahead!