Trojan.generic.7896376, Bitdefender For Mac Detects Trojan But Can't Quarantine Or Delete

i installed bitdefender antivirus for MAC and it detected "trojan.generic.7896376" and even after repeated attempts it can't deal with it... won't quarantine or delete. i also can't find the file it is referring to as having the virus... any suggestions.

Find more posts tagged with

Comments

Georgia

Hello,

Welcome to the Bitdefender forums.

Please use the steps below to retrieve the scan log file from it's location:

- open Finder by clicking on Go > Computer or press Shift-Command-C

- go to Macintosh (or the name of the computer) then Library > Application Support > Bitdefender > Logs

- send us the latest file as an attachment in a reply to your post or upload it to www.sendspace.com and post the download link

Looking forward to your reply, have a great day!

bdenham

I'm currently doing a scan and I see that the Delete failed on this file as well. Any updates on this?

rootkit

Hello,

The mentioned detection affects only Windows systems and is probably an attachment received in your Inbox.

Please delete any unknown emails with archives attached.

Should you require any assistance, do not hesitate to contact us:

http://www.bitdefender.com/support/consumer.html

Have a nice day!