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Web/application Traffic Not Showing In My Bitdefender

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I installed The New Total Security product on my child's laptop and added their profile to My Bitdefender, but I am not seeing any web or application traffic being recorded. I haven't tried it yet, but also suspect that the filtering will not work either. It is as though the communication between the 2 isn't working. I have installed the same product on our home desktop and that works just fine.

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