Bitdefender Seems Not To Recognise Malware

Hi,

I think I have the malware "qone8" because everytime I start chrome, the start page will be the qone8, although I didn't set it at start page. Despite the fact I let Bitdefender run a full scansion of my pc, it didn't get any threat. How is it possible. Do I need another software to cancel the malware and bitdefender only protects again viruses ?

thanks

Marco

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user53

Try Malwarebytes http://download.cnet.com/Malwarebytes-Anti...4-10804572.html

Harmless, though annoying software such as toolbars, addons and front page changers aren't always classified as malware just "unwanted software". Malwarebytes is able to detect and remove these aswell.

rootkit

Hello,

In order to be able to further investigate the reported situation we need a bit more information from your computer as follows:

. A BDSYS log;

[how to GENERATE A BDSYS LOG]

. Save and extract the BDSYS tool to a location of your choice:

http://www.bitdefender.com/bdsys

. Make sure you close all active applications and then run "BDSysLog_i.exe"; If you receive a firewall alert,select to Allow the application to connect;

. Click the "Create log" button to start generating the log; A progress bar is indicating that the tool is creating the report;

. When the small window appears with the message "Log saved" then the report is complete and a new file named "bdsyslog.zip" has appeared on your Desktop;

. Upload the results to one of the online file hosting servers mentioned below or use one of your own and open a new ticket via http://www.bitdefender.com/support/contact-us.html

http://www.sendspace.com

http://www.mediafire.com

We will get back to you as soon as the analysis is complete.

Have a nice day!

rootkit

Hello,

Please submit a BDSYS log http://www.bitdefender.com/support/the-sys...fected-490.html via

http://www.bitdefender.com/support/contact-us.html

We will get back to you as soon as the analysis is complete.

Have a nice day!