How to I remove Mandiant USA Security malware before it locks my computer?
Hi Jerry,
Thank you for contacting us.
In order to be able to further investigate the reported situation we need a bit more information from your computer as follows:
. A BDSYS log;
[how to GENERATE A BDSYS LOG]
. Restart your PC in Safe Mode with Networking.
[How to restart in SAFE MODE With Networking]
- Restart the computer;
- Press the "F8" key several times before Microsoft Windows begins to load; you need to press "F8" until you will be displayed a text menu;
- Select "SAFE MODE With Networking"
[How to reboot in Safe Mode - Windows 8 only]
http://www.bleepingcomputer.com/tutorials/...8-in-safe-mode/
. Save and extract the BDSYS tool to a location of your
choice:
http://www.bitdefender.com/bdsys
. Make sure you close all active applications and then run "BDSysLog_i.exe"; If you receive a firewall alert,select to Allow the application to connect;
. Click the "Create log" button to start generating the log; A progress bar is indicating that the tool is creating the report;
. When the small window appears with the message "Log saved" then the report is complete and a new file named "bdsyslog.zip" has appeared on your Desktop;
. Attach the "bdsyslog.zip" in the Contact form: http://www.bitdefender.com/support/contact-us.html
Note: if the archive is too big, you can upload it on a file server like sendspace.com and reply with the download link.
We will get back to you as soon as the analysis is complete.
Have a great day!
