Will Not Disinfect

Infected WKS-PMILLER 192.168.1.79 Trojan.Renos.Gen.1 Virus 2013-12-30 20:26:17 C:\Documents and Settings\Patrick Miller\Local Settings\Application Data\Microsoft\Outlook\outlook0.ost=>[subject: UPS Delivery Problem NR 59968.][From: Support Ashley Werner]=>UPS_invoice_5557.zip=>UPS_invoice_5557.exe Move to quarantine(failed) Endpoint Security by Bitdefender

Infected WKS-PMILLER 192.168.1.79 Gen:Variant.Kazy.25 Virus 2013-12-30 20:26:08 C:\Documents and Settings\Patrick Miller\Desktop\PAT.PST=>[subject: Hello Darling][From: Bessie Roland]=>photo.zip=>photo.exe (BAD CRC) Disinfect(failed) Endpoint Security by Bitdefender

Infected WKS-PMILLER 192.168.1.79 Gen:Variant.Kazy.25 Virus 2013-12-30 20:26:08 C:\Documents and Settings\Patrick Miller\Local Settings\Application Data\Microsoft\Outlook\outlook.ost=>[subject: Hello Darling][From: Bessie Roland]=>photo.zip=>photo.exe (BAD CRC) Disinfect(failed) Endpoint Security by Bitdefender

Infected WKS-PMILLER 192.168.1.79 Gen:Variant.Kazy.25 Virus 2013-12-30 20:26:08 C:\Documents and Settings\TEMP\Local Settings\Application Data\Microsoft\Outlook\outlook.ost=>photo.zip=>photo.exe (BAD CRC) Disinfect(failed) Endpoint Security by Bitdefender

Infected WKS-PMILLER 192.168.1.79 Gen:Variant.Kazy.25 Virus 2013-12-30 20:26:08 C:\Documents and Settings\Patrick Miller\Local Settings\Application Data\Microsoft\Outlook\outlook0.ost=>[subject: Hello Darling][From: Bessie Roland]=>photo.zip=>photo.exe (BAD CRC) Disinfect(failed) Endpoint Security by Bitdefender

This is and xp machine

I have tried everything to remove these.... PLease help!!!!

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Comments

csalgau

Due to various reasons, those detections inside Microsoft Outlook emails cannot be cleaned at this time.

However, you should be able to remove them yourself by looking up the stated subjects and senders (see the detection path), deleting said email and then compacting the folder. This applies for the first, third and fifth detections.

Since you appear to be using an Exchange server for your email, there is also the issue that even if Bitdefender were to remove the sample locally, it would still be stored on your email server and redownloaded later.

Please see http://support.microsoft.com/kb/289987 on how to compact (under "How to Manually Start OST Compaction" for your case).

The fourth detection is hosted in another user account. You should be able to follow the same steps after logging in to that user.

The second detection appears to be hosted on your desktop in a saved email container. You might be able to open it in Outlook and repeat the above steps(but following the instructions under How to Manually Start PST Compaction on the linked Microsoft Knowledge Base article)

Hope this helps.

Have a nice day!

kperkie

Due to various reasons, those detections inside Microsoft Outlook emails cannot be cleaned at this time.

However, you should be able to remove them yourself by looking up the stated subjects and senders (see the detection path), deleting said email and then compacting the folder. This applies for the first, third and fifth detections.

Since you appear to be using an Exchange server for your email, there is also the issue that even if Bitdefender were to remove the sample locally, it would still be stored on your email server and redownloaded later.

Please see http://support.microsoft.com/kb/289987 on how to compact (under "How to Manually Start OST Compaction" for your case).

The fourth detection is hosted in another user account. You should be able to follow the same steps after logging in to that user.

The second detection appears to be hosted on your desktop in a saved email container. You might be able to open it in Outlook and repeat the above steps(but following the instructions under How to Manually Start PST Compaction on the linked Microsoft Knowledge Base article)

Hope this helps.

Have a nice day!

I was afraid that was the answer. I will keep looking for emails. Thanks you :wacko:

csalgau

I forgot to mention that you (or your Exchange provider) might have already removed the emails from your inbox. If this has happened, you will probably not find the emails when searching. They are marked as deleted, but still require OST or PST compaction to actually ensure they are no longer on your drive. Normally, though, Outlook does this periodically.