Is Bitdefender Determined To Lose Customers?

trapper

Tried to send an email to 'Support' luckily I kept a copy as when I clicked submit the 3 lights flashed away and no message was shown that the email had been sent, mind you the cursor on My Bitdefender page is still going round days later, see screen shot.

This is the message I attempted to send to 'Support' if it didn't arrive then perhaps they might see it here?

Pop-up message received to renew early, clicked link that took me to page http://.bitdefender.co.uk/media/html/en/renewal/2014/ts*****l with page header Bitdefender 2014.

I then renewed on above page link to website h***s://store.bitdefender.com/order/finish.php?CART_ID=9*2*8*5*...

So as far as I see I have renewed at Bitdefender. On My Bitdefender account my expiry is shown as 88 days, on my PC BDTS 2013 it is shown as 543 days. On the page above (bitdefender.com) there is a box with ‘Need assistance’ and the name 'avangate' at no point until the order thank you did I note any reference to the fact that I was not purchasing from Bitdefender. I now see from the forum that avangate appears to be a 3rd party seller.

So, although all details and webpages are Bitdefender.co.uk or Bitdefender.com I have been misled into renewing with a 3rd party seller and not Bitdefender.co.uk or Bitdefender.com at all!!! Is this right and if so why mislead your customers in this manner? I still have BDTS 2013 and not the promised NEW 2014 version so the renewal promise of "Whichever option you choose, here is what you get:" is a lie or I have been misled, or maybe the renewal is a scam?

I have posted a thread on the forum about my thoughts on this renewal (Trapper) which covers my thoughts in more detail.

I certainly do not have what I have paid for, how do I go about getting a refund from avangate as I did not receive what was advertised?

This is misrepresentation of the first degree.

Your product maybe good but this sales practice and confusion to your customers and comments on the forum are costing you sales, the old saying "digging your own grave" is apt here.

Many thanks

Alan.

I cannot remember having so much aggravation renewing anything with any other company, this is beyond ridiculous!

My thoughts on the renewal are on the forum here:

Post

Hopefully the screenshot is okay, you should be able to see the license expiry differences and the 'O' cursor on 'Update' which has been updating for days, its till rotating on each login and I cannot stop it!

antikythera

also avangate are not a 3rd party seller in this instance. they are the e-commerce company who power the backend functions of the bitdefender online store.