Pop Up Says Licence Has Expired But It Hasn't

gingertomcat
gingertomcat
in My bitdefender

I have been trying for days to contact you on chat and by customer support but have not received any response so my only option


is to add this to the forum.


I purchased bitdefender total security in December and it now says that my licence is invalid when it should have 600 days left,


can you let me know what is happening

Comments

  • Georgia
    Georgia ✭✭✭

    Welcome to the Bitdefender forums, gingertomcat.


    Please post the ticket ID received when contacting Bitdefender, to be able to find out what happened.


    Thank you.

  • gingertomcat
    gingertomcat

    I did not get a ticket number, there was just a green banner across the screen that said that my mail had been successfully sent.


    on the chat button advisors were not available and then the option came up to send the question as mail which I did.


    thanks

  • Georgia
    Georgia ✭✭✭
    edited March 2014

    Thank you for your response.


    I found 4 tickets from you, submitted with the same email used on this forum. I will merge them all and you will receive our response via email in a few minutes.


    Your current ticket id is 2014031612090005.

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