Antivirus Plus Bought - Payment Not Recognised

markdw

Dear Bitdefender,

I purchased Bitdefenfer Antivirus Plus (3pcs for 1 year) at $49.95 direct from the Bitdefender Site yesterday (04.08.14). However, the program gave me a pop-up telling me "30 days left" on evaluation version and the option to buy! Logged into "My Bitdefender" and under "Products" are 2 programs:

1. On top is my purchased program with the licence (activation) key and a "Renew" link. "Renew" just sends me to the checkout screen, TO PAY AGAIN for the porduct I just bought.

2. Below is the Evaluation version, which is the one on my machine, that states under "Subscription" - '30 days left'.

Please tell me how to access the program I already paid for.

Many thanks.

Mark Waddington

/applications/core/interface/file/attachment.php?id=12740" data-fileid="12740" rel="">Receipt___My_Bitdefender_Product_Screen.pdf

AdrianHa

Hi Mark, have you added the license key in the registration field of the GUI?

http://www.bitdefender.co.uk/support/how-d...rsion-1007.html

This link is the .pdf user guide for your product http://download.bitdefender.com/windows/de...serGuide_en.pdf

markdw

Hi Mark, have you added the license key in the registration field of the GUI?

http://www.bitdefender.co.uk/support/how-d...rsion-1007.html

This link is the .pdf user guide for your product http://download.bitdefender.com/windows/de...serGuide_en.pdf

Hi Adrian,

Dumb oversight! Thank you kindly!

Mark

Georgia

Dear Mark,

Thank you for posting back with your results.

I will close this topic, but if you have any other questions or concerns please feel free to start a new topic.

Here are our direct contact details, we are available 24/7:

http://www.bitdefender.com/en/Main/contactEmail

Have a lovely day!