Customer Support

How long does it take customer support take to get back to you ?

I have a security issue with safepay where the password is being shown as you type it ... I have reported this on 24/04/14 7:02pm ... it is now 27/04/14 8:28am ... I think this is an unreasonable turnaround time for a security issue ...

Except for the file on my desktop, I have not even had an acknowledgement of my request for help

I am very reluctant to use safepay whilst this issue is present which is restricting me making and receiving payments

I think this time delay is completely unreasonable

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aussiejohnno

It is now 27/04/2014 ... 7:05pm

That is THREE days and I have still not got a response

YES ... THREE DAYS ... 24 hours x 3 ...

What a JOKE

Bitdefender are you for real

I have a security issue/bug and after 3 days I still not had a response from Bitdefender ...

Not even an acknowledgement of my problem

What a JOKE !!!!!!!

AdrianHa

I looked at SafePay on a few BD systems and the password is hidden.

Have you tried running "Repair Bitdefender" to see if that fixes the system for you?

aussiejohnno

I looked at SafePay on a few BD systems and the password is hidden.

Have you tried running "Repair Bitdefender" to see if that fixes the system for you?

I have been using Safepay for over 3 years ...

I will run Repair Bitdefender ... where is it ?

BUT ... today is the 30th ... it is now 5DAYS since I lodged my first report, and I lodged another report three days ago

Two reports .... AND I STILL HAVE NOT HEARD FROM customer support ... THAT IS COMPLETELY UNACCEPTABLE

Yet I know someone is home, because they deleted one of my posts

They can respond to a post they don't like .... BUT .... they can not respond to TWO lodged reports

Rohugh

I will run Repair Bitdefender ... where is it ?

I can't help with the lack of replies from BD but you find the repair function in The Windows Control Panel>Programs and Features>double click Bitdefender to uninstall and you also have the repair option. Let it complete and reboot.

Ro.

AdrianHa

.

.

They can respond to a post they don't like .... BUT .... they can not respond to TWO lodged reports

.

John , Georgia replied in your other post and aske for the ticket number so that she can deal with it.

http://forum.bitdefender.com/index.php?s=&...st&p=214296

This is the User Manual ( .pdf) for your product. http://download.bitdefender.com/windows/de...serGuide_en.pdf

Page#55 explains the repair process.

Georgia

@ aussiejohnno

Please do not open multiple threads about the same subject. Read carefully before posting the Bitdefender Forum Rules.

I have already responded to you here:

http://forum.bitdefender.com/index.php?sho...st&p=214803