[Submitted to Testing team] Unable To Load Mybitdefender

noddux

Hi guys, i have a weird problem when i try to access to mybitdefender. No matter what i try i received an error : ERR_CONNECTION_TIMED_OUT

Because of that i cant log in an activate my licenses. If someone knows how to fix this annoying issue i would appreciate your help

Im running bitdefender ts 2014 on windows 8 Pro x64.

Tried over all internet browsers but i received the same error.

Tried over bitfender ts user interface but i receive an error which saids that bitdefender services are not responding. Please restart your system and try again to activate the product. Followed the instructions lots of time but still not working at all, i even uninstalled the product with the right tool and reinstalled few times but still not working.

Now im really worried about it because i have a few new licences that i'm not able to use because of that.

noddux

Nobody knows how to fix this issue? any ideas?

Georgia

@ noddux

Welcome to the Bitdefender forums.

If you are still dealing with this issue, please post here a support tool log to further investigate the case:

http://www.bitdefender.com/support/how-to-...t-log-1168.html

or

http://bitdefender.com/diagnostic

You may not be able to upload the BDSP_ log resulted on your Desktop here as it is too big so you can upload it on www.sendspace.com and post the download link.

Thank you!

noddux

BDSP Files here http://www.sendspace.com/file/vfwh9r

I dont use proxy at all.

I can't even connect to update server to kept my product up to date -.-" I've been talking to support guys a lot but nobody find the way to fix this issue > <

Georgia

Thank you very much for uploading the log, noddux.

The Bitdefender testing team will investigate it at the soonest and I will get back to you if additional details or logs are required. In the meantime, should you need any further assistance, please do not hesitate to post back.

Thank you so much for your patience and cooperation.

Have a great day!

Georgia

Thank you for your patience.

I will get back to you via your existing ticket ID 2014051617480004. Please reply to my email and let me know what you decide.

Hope you have a beautiful weekend ahead!