Need Assistance

currenccy

I had received an email from bitdefender recently. on following the email I planned to buy the new bitdefender for my laptop, I was using Norton antivirus prior, which came in built on my laptop. I had purchased the bitdefender total security today since I had used it before and I really loved the service. This time when I bought it, I though it was for 3 years 1 pc, but the activation code i received for my 3 pc 1 year, I dont have 3 pc. Now I actually had to remove my previous antivirus for this. I am so dissapointed.please help bitdefender.

antikythera

I had received an email from bitdefender recently. on following the email I planned to buy the new bitdefender for my laptop, I was using Norton antivirus prior, which came in built on my laptop. I had purchased the bitdefender total security today since I had used it before and I really loved the service. This time when I bought it, I though it was for 3 years 1 pc, but the activation code i received for my 3 pc 1 year, I dont have 3 pc. Now I actually had to remove my previous antivirus for this. I am so dissapointed.please help bitdefender.

I believe you can get a refund if you bought it directly from the bitdefender online store. you will need to contact bitdefender though via http://www.bitdefender.com/support/contact-us.html

Reason being you are far more likely to get a response than on here from Bitdefender.

currenccy

I contacted support, they told me I can get 2 months more for the 2 extra PCs. But I told them I will first ask my friends if they need or else I will just take the two extra months. thanks for your reply.

Georgia

Thank you for posting back the results of the discussion with Bitdefender representatives.

Let us know if you need further help.