I previously purchased Sphere 2013. I see there is a newer version of Sphere on your website. Is this Sphere 2015? Does it still have all the protections of Total Security?
The reason I ask is I downloaded the "New" Sphere from your website to install, but when I click to install it says it's installing Total Security 2013.
Same thing for me but I have Family Pack.
Any help please?
I looked further. Bitdefender Total Security - Build: 17.28.0.1191 is currently installed after downloading/installing from the 2015 Sphere link and then letting it
auto-update.
The 2015 build is: 18.12.0.958 according to the Bitdefender 2015 Product Update forum.
I've submitted a Customer Care request, ticket no: 2014071019360002
Well I did get a response on the 14th that said they were looking into it... That was it. Nothing else...
Today I again downloaded from the Sphere link, did a complete uninstall/install.
Product Information. Bitdefender Total Security - Build: 17.28.0.1191
So nothing has changed.
The installers here should work for both of you. http://forum.bitdefender.com/index.php?showtopic=54672
Sphere and Family Pack are both just multi-device/user versions of Total Security. So as long as your licenses are still valid, the TS installers will work. I bought a Family Pack of the 2014 version, and am currently using that license with TS 2015.
Thanks. I'll try it.
I did as suggested. Am now running 2015 Total Security
