How Can I Contact Customer Service

Halloween Jack

Hi there,

I have recently bought 2015 total protection. In the process of buying I have been overcharged twice.

I have sent 2 email tickets over a week a go and got no response to either.

Does anyone know another way to get in touch with this company?

Cheers

Rohugh

Hello Halloween Jack,

I assume that you bought the program through Avangate/Bitdefender, if so the only way to contact them is through the support link. If you bought it from another source you will have to contact them.

Georgia

Hi there,

I have recently bought 2015 total protection. In the process of buying I have been overcharged twice.

I have sent 2 email tickets over a week a go and got no response to either.

Does anyone know another way to get in touch with this company?

Cheers

Hi,

Welcome to the Bitdefender forums.

Please post your ticket ID's to do a follow-up on your case and see what happened on our end. Thank you very much, looking forward to hearing from you.

PS: besides email and forum you can also contact Bitdefender support via

phone: http://www.bitdefender.com/support/consumer-phone.html

chat: http://www.bitdefender.com/support/chat-support.html

Halloween Jack

Hi,

Welcome to the Bitdefender forums.

Please post your ticket ID's to do a follow-up on your case and see what happened on our end. Thank you very much, looking forward to hearing from you.

PS: besides email and forum you can also contact Bitdefender support via

phone: http://www.bitdefender.com/support/consumer-phone.html

chat: http://www.bitdefender.com/support/chat-support.html

Thanks for your reply.

I've still had no response to my 2nd ticket which explained why I wasn't happy with what I paid.

The number was: 2014083008520003

I was going to send a 3rd one asking for full refund under the 30 days guarantee, but I don't think I actually sent it.

Please let me know how best to proceed.

Georgia

Thank you for this information.

My colleagues will get back to you today via ticket 2014082912290001.

Hope you have a nice weekend ahead!

Halloween Jack

Thanks for your speedy and help with this.

Have a good weekend too.

Halloween Jack

Thanks for your speedy and help with this.

Have a good weekend too.

Still no response I'm afraid. I'll ring today and cancel the order completely.

I'll go elsewhere for security, but thanks for your help.