Trojan.poweliks.e

mtrattles

Scan with Antivirus Plus identified Trojan.Poweliks.E as deleted.

After reboot, 2nd scan run and it was back after it was supposed to be deleted.

After several attempts, researching documentation between each run gave up on Antivirus Plus.

Ended up using RogueKiller. After learning how to us it, my computer was cleaned of Trojan.Poweliks.E.

Perhaps Bitdefender can make the needed fix so it can remove this virus.

Steamman

AnotherDave

Scan with Antivirus Plus identified Trojan.Poweliks.E as deleted.

After reboot, 2nd scan run and it was back after it was supposed to be deleted.

After several attempts, researching documentation between each run gave up on Antivirus Plus.

Ended up using RogueKiller. After learning how to us it, my computer was cleaned of Trojan.Poweliks.E.

Perhaps Bitdefender can make the needed fix so it can remove this virus.

Steamman

The silence on this topic at BitDefender is deafening.

Other companies have already published a specific poweliks removal tool, like ESET has many months ago. Heck, even Symantec (the Norton people) have a poweliks removal tool available for free to the public since last year.

Yet BitDefender, supposedly better than Symantec, doesn't even bother to respond to your post.

This most disappointing thing about the situation is this - BitDefender Antivirus Plus 2015 let the trojan.poweliks into a very well maintained system in my home just recently, and I discovered the same experience as you, which is how I ended up finding this post / thread.

I've actually been a big supporter of BitDefender for several years now and I'm responsible for at least 12 paid BitDefender Antivirus Plus licenses (since I handle all of the tech support in my family and my siblings households, as well as several of my clients) and it has been an excellent product for the most part, definitely one of the top solutions in my 20+ years career in IT / support.

In fact, that's why I'm so surprised at this poweliks issue that cropped up on my wife's computer. I handle regular maintenance on the system for her, and as the wife of a helpdesk guy she knows better than to download stupid free stuff or click links in email or click on advertisements. She literally only uses her laptop for Gmail, Amazon, Banking, and Facebook. Out of those, the only things that are a "toy" are Facebook, on which the ONLY app she has enabled is Scrabble. She knows better than to participate in chain / forwarded emails, and Windows 7 is kept very well / strictly up to date on her system by me.

So there's no doubt in my mind - BitDefender let trojan.poweliks slip right past (in Auto Pilot mode, fully / always updated every day) and into her system just by her surfing. She definitely did not download or install anything at all, and yet during her regular scan routine this week the same issue occurred on her system as described by the original starter of this thread.

I'm currently a bit shocked, and to see that not only has this thread gone ignored, but poweliks is not even addressed anywhere on bitdefender.com whereas you can go to multiple other competitor products and they've published a specific removal took for it!

A bit shameful actually...