Bluestacks Won't Run

charlie00tj

I've been able to test this with other antivirus products and bitdefender 2015 won't let me install, or run, bluestacks. I'm able to install and run without bitdefender. I did notice that the android service fr bluestacks is no able to start with bitdefender installed. Any help?

BeardedGuy52

I have made the following entry in another thread on Nov 26th and there has been no replies. Maybe it was in the wrong forum (Firewall). So I am adding it here as well. I do hope someone can respond. The following event message may be important to determining the fix to the Bluestacks problem.

I purchased a new HP laptop some months ago. Preloaded was a version of McAfee Internet Security and after some time it expired. It was suggested to me to buy new internet security vice using anything free. I did some internet research and found that BitDefender was highly regarded and recommended. I made the purchase of BitDefender Total Security 2015. After installing it Bluestacks which had been install before BitDefender stop working. It had been working perfectly under McAfee up to that point. Troubleshooting my laptop I found a service named BlueStacks Android Service (BstHdAndroidSvc) that is not running. In the event viewer there is an error entry for BstHdAndroidSvc. Copying the event detail as text is get the following:

Log Name: Application

Source: BstHdAndroidSvc

Date: 11/26/2014 4:05:00 PM

Event ID: 0

Task Category: None

Level: Error

Keywords: Classic

User: N/A

Computer: Dales-hplaptop

Description:

Service cannot be started. System.SystemException: Bitdefender antivirus HV.sys loaded ---> System.ComponentModel.Win32Exception: Incorrect function

--- End of inner exception stack trace ---

at BlueStacks.hyperDroid.Service.Service.OnStart(String[] args)

at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="BstHdAndroidSvc" />

<EventID Qualifiers="0">0</EventID>

<Level>2</Level>

<Task>0</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2014-11-26T23:05:00.000000000Z" />

<EventRecordID>99895</EventRecordID>

<Channel>Application</Channel>

<Computer>Dales-hplaptop</Computer>

<Security />

</System>

<EventData>

<Data>Service cannot be started. System.SystemException: Bitdefender antivirus HV.sys loaded ---> System.ComponentModel.Win32Exception: Incorrect function

--- End of inner exception stack trace ---

at BlueStacks.hyperDroid.Service.Service.OnStart(String[] args)

at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)</Data>

</EventData>

</Event>

As one can see Bitdefender antivirus is mentioned. Is there anyone that understands what is happening here?

charlie00tj

Glad you found this and replied. Hopefully we'll get a resolution.

BeardedGuy52

Although it is a little technical, I think I found a way around this. I thought I would search Google once more for the search term "Bitdefender antivirus HV.sys" and found something interesting. In the Device Manager under System devices is a device labeled "BitDefender AVC HC". So I took a chance and disabled this device. I then attempted to start the "Bluestacks Android Service". It started just fine. I took another chance and re-enabled the "BitDefender AVC HC" device. The "Bluestacks Android Service" stayed running and Bluestacks started and ran just fine. The only issue is when I reboot and want to run Bluestacks I will have to repeat the process of disabling the device, starting the service and re-enabling the device after the reboot.

I think that if at the expiration of my BitDefender subscription and nothing gets done about this issue, I will not renew and go with an alternate to BitDefender Total Security.