Bex64 Crash With Iexplore - Internet Explorer Unusable

BIT_GTS

I've had alot of problem this morning. Internet explorer has crashed every time it is opened. Here is a sample crash notice (running Total Security 2014):

Problem signature:

Problem Event Name: BEX64

Application Name: iexplore.exe

Application Version: 11.0.9600.17496

Application Timestamp: 546fdf97

Fault Module Name: StackHash_2264

Fault Module Version: 0.0.0.0

Fault Module Timestamp: 00000000

Exception Offset: 0000000000000000

Exception Code: c0000005

Exception Data: 0000000000000008

OS Version: 6.1.7601.2.1.0.768.3

Locale ID: 2057

Additional Information 1: 2264

Additional Information 2: 2264db07e74365624c50317d7b856ae9

Additional Information 3: 875f

Additional Information 4: 875fa2ef9d2bdca96466e8af55d1ae6e

I was running Total Internet Security 2014 and uninstalled it. When Bitdefender had been uninstalled, internet explorer worked fine without any crashes. I downloaded the latest installer which has upgraded me to 2015 and the same crashing problem occurs.

This was the most recent error (2015):

Problem signature:

Problem Event Name: BEX64

Application Name: iexplore.exe

Application Version: 11.0.9600.17496

Application Timestamp: 546fdf97

Fault Module Name: StackHash_56f5

Fault Module Version: 0.0.0.0

Fault Module Timestamp: 00000000

Exception Offset: 0000000000000000

Exception Code: c0000005

Exception Data: 0000000000000008

OS Version: 6.1.7601.2.1.0.768.3

Locale ID: 2057

Additional Information 1: 56f5

Additional Information 2: 56f50057683cdbfd654c11c2adb3bbee

Additional Information 3: 11e5

Additional Information 4: 11e55f3ceaa742af752d4088e4931316

I have noticed that when running the earlier version of Bitdefender, the stackhash error code was always the same. However, updating the version generates a different fault module error, either the above StackHash_56f5 or StackHash_8f99.

I'm looking for some tech support please, so I can continue to use IE.

ram1220

I use the BD Free. The past 3 days my computer (Win 7) has been running extremely slow at times. And my IE 11 keeps crashing. This seems to have started after some sort of BD update. If I turn off BD then my computer returns to normal. If I turn BD back on then my computer might run normal for a few minutes to an hour. But always bogs down again. Turning off BD solves it. I have run diagnostics on my HDD as well as Win 7, and my memory. All have passed. In my opinion there was a bad download from BD recently that is causing problems. I hope they identify the problem and fix it soon.

BIT_GTS

Well, it seems to have been a 24 hour thing, perhaps solved by a new update??

ram1220

Same here. The problem is gone on my end also.

ram1220

Problem is back again tonight. After an on demand scan BD became unresponsive. My computer once again became extremely slow. Had to boot into safe mode and disable BD from starting up. Upon reboot all is well again except BD is not running. Something needs to be done to fix this soon or I will be finding another antivrus program. I've had BD since April 2014 and this is the first problem I have had wit it. But it is a huge one.