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Support Process Ignore Smacs

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nuclearxp
nuclearxp
in Bitdefender antivirus for mac

A bit aggravating that I have already opened 5+ tickets, 3-4 of which are not being responded to.


The problem is, upon submitting most support requests, the support staff respond with a link to a log gathering process page that only supports PC (.exe and instructions). Every time I get to this point I have to email the support staff back, and tell them I do not have a PC to run the log gathering tools from. Sometimes they respond with a Mac based ******, sometimes I get nothing at all.


Would be nice to see other platforms acknowledged on the initial trouble shooting log gathering page.

Comments

  • Georgia
    Georgia ✭✭✭
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    Hello nuclearxp and thank you for your feedback.


    Indeed, the automatic email received when submitting a ticket currently covers only Windows systems. We are working to implement a modification so that Mac OSx tickets receive appropriate instructions too.


    If you still require further assistance please post back your latest ticket ID so we can speed up the process.

  • [Deleted User]
    [Deleted User] mod
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    Thread locked.

This discussion has been closed.

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