In Internet Security 2015, I have no selectable options for Scan and Quick Scan. They are all grayed out. I can only select a schedule. Is this normal?
I do have options to select in Custom Scan.
Thanks,
Harry
Hiya Harry,
First thing to do, and it often solves the problem, is to run a repair.
Go to Control Panel>Programs and Features>Bitdefender, double click "Bitdefender and choose Repair. When it has all finished and your computer rebooted check again. If there is still a problem, post back.
Ro.
Hiya Rohugh,
I originally installed Internet Security 2014 about a year ago. If I remember correctly, I did have options for Scan and Quick Scan at that time. Because of many problems, Bitdfender told me to install 2015. I don't think I've had options since. 10 months.
In the last couple of weeks I have reinstalled win 7 twice. Both times using the option to uninstall Internet Security 2015 with the option to reinstall later. Also I have now run the Bitdfender repair routine twice. Still no Scan options. Options only in Custom Scan.
Hi again,
Please contact Bitdefender for them to sort this out. Either by email on bitsy@bitdefender.com or via Help & Support from the top bar drop-down of the GUI.
Thanks Rohugh. Strange problem I guess.
Can you also double check if your BD license is installed?
If so, how can the OP select custom scan and a schedule? Please reply.
After uninstalling and reinstalling BD, it knew there was a license key on my computer both times.
Bitdefenders solution didn't really help, but this problem isn't really serious enough to keep following through. At least with the Custom Scan I am able to select, and know, what the scan is doing. I may try an uninstall as complete as I can make it, then reinstall.
Thanks for the help folks.
