What's is wrong ...
Bit defender send me a total of 28 e-mail to remember me that , my subscription was ending soon !!!
Did not took me long to put those mail in junk box.
Problem is; that make me miss an e-mail that activated for me the automatic renewal !!!
Next e-mail, a confirmation of my purchase !!! !!!
Last year i brought internet security for 1 PC, for 1 year.
I was not willing to renew this year, mainly cause of those spam via e-mail and even spam directly on my PC crashing my game or popping while i was watching movie...
So now, they decide to sell me total security for 1 year for 3 PC. 120$ !!!!!! 90$ US = 120$ in Canada.
Wait what ? i have to pay in Us dollar !?!?!?!? for 3 pc ?????? and they don't need any permission to sell me anything they want ?!?!?
Solution; Try sending them an E-mail.
- more then 5 workings day and still no answer.
Try to call them even if they do not have a free number.
- 30 min waiting on the phone no answer, i'll know soon how much i'll have to pay for that ...
Try to chat online
- Guess what, no answer as well
Found a free number to call Avangate
- The only thing they can do is to send a refund request to Bit Defender, and Bit Defender will decide if they accept or not (Still waiting)
Delete my credit Card info from their web-site
- You can't
Cancel my credit card so this does not happen next year
- Done
I'm still trying to get my money back, but this is not an easy job.
If you can read : Auto-Renewal: disabled under ''My product'' tab, don't think they can't change this without letting you know.
In the end i'm very sad cause i use to like Bit Defender but now, it's just looks like a virus by itself.
