Unable To Install Av Plus 2016

ct2010

I purchased AV Plus 2016 directly from bitdefender.com.

I have been unable to install it on Windows 7 64bit.

I downloaded the install file from inside central.bitdefender.com. When I double-click on the install file, nothing happens. No installer starts.

The same occurs if I download the AV Plus trial directly from bitdefender.com.

Just in case, I ran the bitdefender uninstall tool both in Safe mode and regular boot and tried installing again. Still nothing.

I do not have any other security software installed on this computer. I did have ESET NOD 32, however I uninstalled it through the Control Panel and then used their uninstall tool in Safe mode to ensure it was completely removed.

I attempted to open a support ticket, however the "Submit" button on the support form does not work in either Chrome or Firefox.

Please advise.

Find more posts tagged with

Comments

Rohugh

I attempted to open a support ticket, however the "Submit" button on the support form does not work in either Chrome or Firefox.

Please advise.

Hello,

Please contact Bitdefender via their support e-mail bitsy@bitdefender.com or this link to the support page - http://www.bitdefender.es/support/contact-us.html

Ro.

Rohugh

Lost the edit for my above post.

On the Support form please make sure that all the starred (*) boxes are completed otherwise you cannot submit the form.

ct2010

Lost the edit for my above post.

On the Support form please make sure that all the starred (*) boxes are completed otherwise you cannot submit the form.

I've emailed the address in your earlier post. Still unable to get the support form to work at all, and I definitely have all of the fields filled. <img class= " />

dakaosuuskunta

I've emailed the address in your earlier post. Still unable to get the support form to work at all, and I definitely have all of the fields filled. " />

Same problem here

Georgia

Hello,

For this issue make sure you are trying to install Bitdefender with a Windows account that has administrative privileges.

If the issue still persists, delete this registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\EEDDA26FB4AE7874EADBF7221F52B22A

Then try again to install Bitdefender.

Let us know if you need further assistance.