Code Pin Problem

Ryryx
Ryryx
edited January 2022 in Mobile Security

Hi !


Today I tried your Bitdefender Mobile Security and when I was tapping my new Code PIN I tap on "Ok" instead of "Erase" because I set a wrong code number and now I can't open any application on my phone.


When I come on my Central account, my Code PIN was the "old" Code PIN not the new one, it didn't works, I don't know what to do and I need this phone today.


I want to remove Bitdefender Mobile Security as soon as possible please.


Thanks and my apologize for my bad english.

Comments

  • Unknown
    Unknown

    Hello,


    First option is to try to uninstall the app. Just go to the app and choose Account Info and press Uninstall. Second option try a factory reset in order to start fresh. Third option is to send at bms@bitdefender.com the email address you are using and double check if we can recover it for you.


    Bitdefender Mobile Team

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