Bitdefender 2010 Key

Hi, I have an active Bitdefender 2010 Key. I tried to put that code on the Bitdefender Central in order to get a 2016 suscription. The problem is that every time that I try to do so, Central says that my key is invalid (but it works perfectly and it's valid). So, due to this problem I can't transform my Bitdefender 2010 key into a 2016 suscription.

Anyone knows how to do this?

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Partha

Hi, I have an active Bitdefender 2010 Key. I tried to put that code on the Bitdefender Central in order to get a 2016 suscription. The problem is that every time that I try to do so, Central says that my key is invalid (but it works perfectly and it's valid). So, due to this problem I can't transform my Bitdefender 2010 key into a 2016 suscription.

Anyone knows how to do this?

I have a similar issue although I have an active 2013 license key. It tells me that they were not able to migrate my key.

I have attached a screenshot of the error

jitzy

I have a similar issue although I have an active 2013 license key. It tells me that they were not able to migrate my key.

I have attached a screenshot of the error

Contact support like your screenshot saying

Open Bitdefender GUI ---> Top "Figure" icon ---> Help & Support---> Contact Support

Send an email to bitsy@bitdefender.com

Partha

Contact support like your screenshot saying

Open Bitdefender GUI ---> Top "Figure" icon ---> Help & Support---> Contact Support

or

Send an email to bitsy@bitdefender.com

Okay, I just did that. I am waiting for a response.

Paul-Robert

Hi all,

In order to transform a license key into a subscription in Bitdefender Central, a 7 character code is necessary.

20 character codes are not currently accepted.

Therefore, in order to resolve this issue, we would recommend contacting our customer care department, by e-mail, chat or phone and request a key-change.

The process will not imply any extra cost, and the new key will have the same validity and the number of users as the previous one.

Please find below the link to contact our customer care department:

http://www.bitdefender.com/support/consumer/