Can't Install On Windows 10

Spiny

Hi

I can't install Bitdefender IS 2016:

1. Log into central.bitdefender.com
2. Click Install
3. Installer Downloads
4. Run installer (as admin)
5. Installer downloads package
6. When it gets to 100% it disapears then nothing else happens

• ping bd.bdnc.net gives a response (average 88ms)
• 
  http://nimbus.bitdefender.net/ gets HTTP400 (Bad Request) (ping times out)
• Also tried with Windows Defender and Windows Firewall turned off
• Device appears under My Devices in central.bitdefender.com
• 
  C:\Program Files\BitDefender Agent is created but not C:\Program Files\BitDefender 2016
  
• Running C:\Program Files\BitDefender Agent\ProductAgentUI.exe gives "Unexpected error. Please check that your PC is connected to the internet and try again."
• Pinging the IP address in bdnc.ipv4 (52.28.147.30) gets a response

Help!

Spiny

OK - managed to get it on in the end by logging into the machine with an administrative account, not just running the installer "as admin" from a user account.

If I can leave a message, it's please signpost this stuff better. Potential customers will just bounce off your product. I imagine you've lost quite a few sales due to install troubles on Win10.

Here's what I believe are prerequisites for successful installation under Win10:

• Log in as admin, not user account
• Disable Windows firewall
• Disable Windows defender

HTH anyone finding this post

#installation #solved