Cannot Download Or Install Purchased Application

I purchased BitDefender Internet Security 2016, 3 licenses, 2 years, on 9/23/15. The email I received had a non-functioning link to a download and install from central. The link was not a valid link. Did not even have a top level domain! I opened tickets with Avangate and Bitdefender. After a few days, Avangate responded. They could only resend the original email with the invalid link. Repeated requests to Bitdefender to provide a valid download link and license information have been ignored. Online chat utility never seems to have someone available.

DID I JUST THROW MY MONEY AWAY????????

This appalling level of customer support makes me think the rave reviews for this product were nothing more than plants by the marketing department. <img class= " />

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Paul-Robert

Hello Todd F,

Welcome to the Bitdefender Forum and please accept our apologies for the situation encountered.

We are investigating the error at this point and we will get back to you in the shortest time possible in this topic and by e-mail, using the assigned case number: 2015092922040002

tficarra@gmail.com

Hello Todd F,

Welcome to the Bitdefender Forum and please accept our apologies for the situation encountered.

We are investigating the error at this point and we will get back to you in the shortest time possible in this topic and by e-mail, using the assigned case number: 2015092922040002

I received an email with a link to log into Central and download. Been here before with no results. Tried to log in again--- refuses m password. Password reset link did not send email as it should. Frustration MOUNTING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Still waiting for a direct download link that actually works and licensing information. Don't know why this is so hard to provide.

tficarra@gmail.com

I received an email with a link to log into Central and download. Been here before with no results. Tried to log in again--- refuses m password. Password reset link did not send email as it should. Frustration MOUNTING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Still waiting for a direct download link that actually works and licensing information. Don't know why this is so hard to provide.

Cannot get into Central w/ username and password I set up. Never received the email with the link to reset my password. Was able to log in with FB credentials (NOT what I want to do). Go to My Subscriptions and NOTHING! Looks like I bought VAPORWARE!!!!!!!!!!!

WORST SUPPORT I'VE EVER PAID FOR!