Unable To Migrate From Older Version Of Antivrus Plus To 2016 Version

I've active subscription for BD antivirus plus 2013 with 419 days still left. I installed 2016 version, but my key didn't work with that. I tried migrating the key from AV Plus 2013 to AV Plus 2016 using the method mentioned on your support website, but it gave me error that my key cannot be migrated. I contacted the support through email ticket and sent them the screenshot of the error, but your guys sent me the standard reply of, asking me to send them screenshot (which i already did) and log file. I sent back the screenshot of error, but yet to hear back from your support guys.

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durkaganesh

YES. ME TOO. I TOO HAVE THE EXACT SAME ISSUE. BUT COULD NOT GET ANYONE ANSWER MY ISSUE TOO. TERRIBLE ANTIVIRUS. WORST SUPPORT. THE PRICE I PAID FOR LEARNING IS HUGE. PROBABLY I SHOULD HAVE GONE FOR KASPERSKY. WHY ON EARTH I CHOSE THESE STUPID, DUMB BITDEFENDER.

MY TICKET NO. IS 2015102705130002

THIS WOULD BE MY LAST ATTEMPT TO GET MY SUBSCRIPTION MIGRATED TO 2016 BEFORE SWITCHING TO KASPERSKY.

amlan

YES. ME TOO. I TOO HAVE THE EXACT SAME ISSUE. BUT COULD NOT GET ANYONE ANSWER MY ISSUE TOO. TERRIBLE ANTIVIRUS. WORST SUPPORT. THE PRICE I PAID FOR LEARNING IS HUGE. PROBABLY I SHOULD HAVE GONE FOR KASPERSKY. WHY ON EARTH I CHOSE THESE STUPID, DUMB BITDEFENDER.

MY TICKET NO. IS 2015102705130002

THIS WOULD BE MY LAST ATTEMPT TO GET MY SUBSCRIPTION MIGRATED TO 2016 BEFORE SWITCHING TO KASPERSKY.

<img class= " /> Yes folks, same problem here also. They sent a link to an article. After following the instructions on that article, problem remains - Key can't be migrated. This is the link to the article: http://www.bitdefender.com/support/-1477.html

neelpatel.ny

Same problem here folks, have no reply after opening ticket. Feel cheated by buying this antivirus for whole 3 years. my ticket no is 2015120421160001 if this can come in attention of any Bitdefender tech agent.