Help Unable To Add My Device

DJ7777

\hi,

I have bought bitdefender total security 2016 and I have subscribed using my key via the online central.

However, it says that 0 devices are in this subscription. When I try to add my device ( I have a laptop with window 8) it ask me to log into the central via the app.

When I try to log in, I have unexpected error but I know I have the right password.

Please see print screen

brihy1

Im getting the same error,says please check internet connection(typing this on the computer im trying to install it on)?Probably bitdefender central?

\hi,

I have bought bitdefender total security 2016 and I have subscribed using my key via the online central.

However, it says that 0 devices are in this subscription. When I try to add my device ( I have a laptop with window 8) it ask me to log into the central via the app.

When I try to log in, I have unexpected error but I know I have the right password.

Please see print screen