New Cpu Usage Problem

Hi, everyone!

First, thanks for this amazing forum!

I recently bought and installed Bitdefender Internet Security 2016 for my new Windows 10 laptop. I notice that it runs a process called ProductAgent (32 bit) from ProductAgentService.exe. This process continuously uses 33 – 34 % of the CPU (processor). How can I fix this?

I've searched the forum and discovered that another Bitdefender process (Wallet) does the same (it even seems to use about the same percentage of CPU) with other users, but I do not have this problem.

Probably you guys want more details, but since I am not exactly a “techie” myself, I will await instructions from you and then provide the details you would like.

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Rohugh

Hiya,

If you don't use Wallet (and I don't) you can turn it off from GUI>down arrow>Privacy>Password Manager.

The usage of Product Agent seems a little high to me, mine only shows 2.2MB. You can always try running a repair on your Bitdefender - Start>All Apps>Bitdefender Repair or Uninstall. Choose Repair and let it complete and reboot your computer.

The image is from my Windows 8.1 computer but my Win 10 is the same/slightly more.

Tuast

Hiya,

If you don't use Wallet (and I don't) you can turn it off from GUI>down arrow>Privacy>Password Manager.

The usage of Product Agent seems a little high to me, mine only shows 2.2MB. You can always try running a repair on your Bitdefender - Start>All Apps>Bitdefender Repair or Uninstall. Choose Repair and let it complete and reboot your computer.

The image is from my Windows 8.1 computer but my Win 10 is the same/slightly more.

Thanks for the quick reply, Rohugh!

I'll try turning off the wallet for now, I don't intend to use it anyway. I'll keep monitoring the process, and if it stays like that I will do a repair! If that doesn't work either, I'll return here.

Thank you very much for your input! I appreciate it!

Tuast

I turned off the wallet, and it didn't really do anything. Today I did a repair, and now everything seems to be running smoothly! I'll report back if something develops <img class= " />

Tuast

Correction: It seems to still be happening, unfortunately. Is it probable that this will be fixed in a later update. Should I contact Bitdefender about this?

Rohugh

Hiya again,

Yes, send Bitdefender an email on bitsy@bitdefender.com as they may be able to help you further.

Ro.

Nesivos

Hi, everyone!

First, thanks for this amazing forum!

I recently bought and installed Bitdefender Internet Security 2016 for my new Windows 10 laptop. I notice that it runs a process called ProductAgent (32 bit) from ProductAgentService.exe. This process continuously uses 33 – 34 % of the CPU (processor). How can I fix this?

I've searched the forum and discovered that another Bitdefender process (Wallet) does the same (it even seems to use about the same percentage of CPU) with other users, but I do not have this problem.

Probably you guys want more details, but since I am not exactly a "techie" myself, I will await instructions from you and then provide the details you would like.

I recently had a BDTS 2016 CPU issue. I was able to trace it down to a bad USB driver. Once I reverted the computer back to the old driver the CPU usage problem went away. Not saying that is happening in your situation, just commenting on the problem which I also had with one of my computers. I did submit the information to Bitdefender and the manufacturer of the driver updating software. I think in my case the driver updating software installed a bad or incompatible driver that caused the problem

Tuast

I recently had a BDTS 2016 CPU issue. I was able to trace it down to a bad USB driver. Once I reverted the computer back to the old driver the CPU usage problem went away. Not saying that is happening in your situation, just commenting on the problem which I also had with one of my computers. I did submit the information to Bitdefender and the manufacturer of the driver updating software. I think in my case the driver updating software installed a bad or incompatible driver that caused the problem

Thanks for the input, Nesivos. The computer is brand new, so I doubt this is the problem, but I appreciate your input anyways. I've sent an email to the abovementioned address now.

matlai17

Any update on this CPU problem? I'm also having this problem with the "ProductAgent (32 bit)" program utilizing the service "Product Agent Service" taking up the majority of the CPU runtime with 30% of my CPU. Bitdefender Agent also takes up a large amount of my CPU (~15%) at the same time. This really is annoying because I am forced to restart my computer to temporarily stop the product from using so much of my CPU.

I did not previously have this issue until I built a new computer and installed the product on it (upgrading from BD 2015 to 2016). I have tried downgrading to BD 2015 but the problem remains. It might or might not be related but at around the same time, I received the first (annoyingly large and persistent) "renew" messages because I have around 100 days left in my subscription. I'm seriously considering not renewing with Bitdefender because of this issue. It's been a problem for the past several weeks and no one official has seemingly even acknowledged it on these forums.

I would appreciate it if anyone could just let us know if this is being looked into. Thank you.

Edit: This issue only seems to appear after I wake my computer from sleep. I will try to see if this is actually the case.

JorisRozeman

Hi,

Since a few weeks I notice that Bdagent is constantly using 25% CPU time. The ProductAgentService uses at times 25% as well, 50% in total!!

So my PC gets very slow and needs constant cooling.

Even with zero activity at least Bdagent.exe keeps running. So BD´s claim (no impact on performance): I cannot confirm this.

As I am a Lightroom user (which needs a lot of CPU power) this behaviour of BD is a show stopper for me if this problem cannot be corrected.

Any help appreciated!

Michael

Rohugh

Hello Rozeman,

I am seeing nothing like that (see attached).

The first thing to do is to run a repair on Bitdefender. Windows Control Panel>Programs and Features>Bitdefender 2016. Double click it and choose Repair. Allow it to finish and reboot your computer.

If that doesn't help, please contact Support from the BD GUI>Figure icon drop-down menu>Help & Support.

Ro.

JorisRozeman

Hello Rozeman,

I am seeing nothing like that (see attached).

The first thing to do is to run a repair on Bitdefender. Windows Control Panel>Programs and Features>Bitdefender 2016. Double click it and choose Repair. Allow it to finish and reboot your computer.

If that doesn't help, please contact Support from the BD GUI>Figure icon drop-down menu>Help & Support.

Ro.

Thanks Ro.

I already tried the repair (I do not think it is a real repair, it seems a complete reinstall, maybe the safest thing to do with this kind of programs).

But a repair does not fix it. After a while the agent starts running again with a load of load. The same thing happens after a reboot; OK for a while but not for very long.

What IMO is very very strange is that this process keeps running even when you disable scanning completely in the GUI.

I will contact Help&Support.

Michael

Georgia

Hello all,

Please tell us whether you have used any tools to overclock the systems where this issue occurs.

Thank you!

Vitalik1993

I have the same tadoy, CPU is loaded to 50-70% when I watch some movie\video or download something from browser.

davidbu2014

It's happening on my Acer Laptop. 30% CPU. I'm not sure when it started, but I have put the computer to sleep several times today. Windows 10. No overclocking. Latest Chrome and Firefox. It seeps to be slowing them both down. I also have LastPass installed (from work) that I cannot uninstall.

Georgia

Hello,

Could you confirm that the issue goes away after disabling turn off the button 'Block Ports Scans in the network' under Modules > Protection > Firewall?

Also include a few dumps of the processes that take up your CPU. You can compress them in archives and then upload them to file transfer sites such as www.sendspace.com

Please reply with the download links and with your results. Thank you.

AcePuppy

Hello,

Could you confirm that the issue goes away after disabling turn off the button 'Block Ports Scans in the network' under Modules > Protection > Firewall?

Also include a few dumps of the processes that take up your CPU. You can compress them in archives and then upload them to file transfer sites such as www.sendspace.com

Please reply with the download links and with your results. Thank you.

Why should we have to have Block Ports Scans in the network turned off in order to remedy this issue. This now makes us prone more to attacks. This issue and the issue sent to development have been around for months now. Come on, get with the times in responding to these issues at hand instead of waiting days or never to respond.

Georgia

Hi AcePuppy,

Bitdefender does not recommend keeping 'Block Ports Scans in the network' disabled. It's just a test we kindly ask you to perform so we can understand if the issue reported in this topic has the same culprit as the issue reported here: /index.php?showtopic=68902" rel="">https://forum.bitdefender.com/index.php?showtopic=68902

The scenario could not be replicated internally and we need your help to determine the root cause.

Thank you in advance for your cooperation and please re-enable 'Block Ports Scans in the network' after the test completes.

jeanluc69s

i have the same issue, windows 10 64bit, the port scan fix don't work for me i hope you guys find a real solution to this.

Georgia

Hi jeanluc69s,

Thank you for your feedback.

Do you happen to use any tools that overclock your system?

jeanluc69s

i don't i send a support tool for guys i hope this will help you figure out that issue

Sorin G.

Hello,

We have received the file and we are analyzing it as we speak, we will contact you via email with more information.

Edit :

The situation has been resolved by performing a clean reinstall.

- uninstall using the uninstall tool bitdefender.com/uninstall

- reinstall fresh from Central using the latest Agent

Should any of you encounter the situation even after a fresh reinstall please disable the Block Port Scans feature in the Firewall settings.

Should by any chance the situation persist even after following the above steps please open a new topic with as much details you can gather on the situation.