Was Bitdefender Subscription Service Tested Before It Was Rolled Out?

VinceL

Regarding the switch to a subscription based system for Bitdefender, here's what the Bitdefender website says:

Having this in mind, we put a brand new subscription based system in place for you.

What does this mean for you?

1. No hassle with license keys

2. A smoother experience when installing and registering Bitdefender on your home devices

3. Better management of all your Bitdefender enrolled devices (Windows based, MAC systems and Android Mobile devices).

All I can say about these statements is that they are a bunch of crap. License keys are not a hassle, the experience when installing and registering Bitdefender is a nightmare, and the management is full of problems. Did they even test Bitdefender Central or just roll it out as soon as they were done coding?

I really wish I had read through this forum before I purchased my Bitdefender licenses; I would be successfully running some other antivirus software today instead of waiting on support to fix my subscriptions in Central.

And, what about the Tech Support Center? I successfully log in, and when I try to view my open ticket, I'm told that action is not allowed. Give me a break. " />

Rohugh

And, what about the Tech Support Center? I successfully log in, and when I try to view my open ticket, I'm told that action is not allowed. Give me a break. " />

There have been problems for some with BD Central and yes it was tested during the Beta stages of the 2016 version. Hopefully support will get back to you soon.

The Support Center is not yet available for public use which is why you are getting the "Action not allowed" message, but will be made available in a future update

VinceL

There have been problems for some with BD Central and yes it was tested during the Beta stages of the 2016 version. Hopefully support will get back to you soon.

The Support Center is not yet available for public use which is why you are getting the "Action not allowed" message, but will be made available in a future update

If BD Central was tested during the beta stages, then my situation (I purchased 4 licenses for up to 3 PC's for Antivirus Plus 2016) certainly didn't get tested.

When I called in my problem, I was told it would be corrected within 24-48 hours. 48 hours has come and gone with no fix. I called again today was told it will be fixed "as soon as possible." I said that "as soon as possible" did not give me a comfortable feeling. I asked if that meant it could be next week. I was told it will definitely be sooner than that. Someone at support simply has to go into Central and increase my subscription from 3 to 12. Every one I have talked to has confirmed that I have purchased the licenses to allow 12 computers. I can't believe this is more than 10 seconds of work.

If the option to view open tickets is not available, then either remove it as a choice or display a more meaningful message.

In the email I received after submitting my problem, at the bottom of the email there was this:

"This is the ticket id: 2015112215140002 https://support.bitdefender.com/ticket/DGFZ...DS3NW9QZZ"

This link takes you to the support center and this message certainly implies that you can view your ticket in the support center.

Bitdefender is guilty of the same problem as so many web vendors...rushing to release a new version which is not ready for production and then not having sufficient knowledgeable and empowered support people.

I used another antivirus product for the past 8 years. Based on the positive reviews of Bitdefender, I decided to switch to it. Based upon my initial experience, my reaction consists of several words that I can't say on this forum.