Bitdefender Taskbar Icon Grayed Out

cthompgh

Total Security 2016

Build 20.0.24.1290

WIN 10 Laptop

My Bitdefender Taskbar Icon is Grayed Out.

Mouse over says to sign in to activate.

I Logon to Bitdefender Central.

(Other 2 devices are WIN 7 and WIN 8.1)

All seems OK on all 3 of my Windows Devices - Green Check marks.

I do click on update for WIN 10 Laptop, and it says update sent.

On my Laptop I do see the update icon turning, but Icon is still gray.

If I restart my Laptop Windows, the Bitdefender Icon does turn red, but reverts to gray in a few seconds.

Any ideas ?

Thanks

Rohugh

Hello cthompgh,

It has happened to me also but a reboot normally sorts it out.

Two thoughts, First is that you should make sure you are logged in as the Windows Administrator, and secondly have you run a repair? Start>All Apps>Bitdefender 2016>Uninstall or Repair. Let is complete and reboot your laptop.

If you still have problems, post again.

Ro.

cthompgh

Hello cthompgh,

It has happened to me also but a reboot normally sorts it out.

Two thoughts, First is that you should make sure you are logged in as the Windows Administrator, and secondly have you run a repair? Start>All Apps>Bitdefender 2016>Uninstall or Repair. Let is complete and reboot your laptop.

If you still have problems, post again.

Ro.

Hello Ro

The repair function worked !

Thanks so much for your help and prompt reply

Chas

thomaspa

Hello

I'm having the same problem but it didn't fix when I ran the repair.

I've reinstalled/re-downloaded the software a number of times and it still greys out, I have to fully uninstall the software in order to activate alternative antivirus.

OS: Windows 10, 64-bit

Product: Bitdefender Total Security 2016

Thanks!

Rohugh

Hiya Peter95 and welcome to the forums,

You are running Bitdefender, or at least accessing it, with your Administrator account? You can't change things with a user account.

Ro.