Bd 2016 Horrible Experience!

hangv001

I am terribly upset and dissapointed with BD " /> " /> , I'm having the greatest urge to use so many vulgar language on here but I'll be civilize this time.

Dear BitDefender,

As your loyal customer for many many years, this is the first time that I've encounter such horrendous experience with your product and as I'm going through this forum, lots of others people are also experience the same issue as I do, some even to a worser degree.

First of all, the installation process was a pain in the behind to do. Why in the world do you think that having bitdefender central would be a great idea? Whatever reasons it might be, it is not the case for me and many others who have complained on here. On December 24, 2015, I bought Total Security for 3PCs/1year, I clicked on the link provided in the email, log in to my bitdefender central and installed it on 3 of my computers, thankfully with no problem.

Then on Jan 3, 2015, I bought another pack of Total Security for 3PCs/1 year, again clicked on the link provided by the email (note that this time there was no clear instruction on whether the new license would require another BD central account or whether it would merged with my currently activated key), tried to installed it and guess what? "Device limit as reached." Here's another surprise, the new Total Security subscription was merged with my current one giving me 2 years! The best part of the story that, the 2 years subscription appeared on BD central but not on the product previously installed on the first 3 computers!!!

When I called customer support, they said that my issue will be taken care within 24-48 hours. I'll keep you update if I have receive proper support within that time frame, if not, I demand a full refund for my new subscription that I just purchased for all of the trouble that I went through. I have never experience any issue with BD until now, and I'm seriously considering switching to another security provider. Yes, I will also share my concern on Reddit, and any other social media website that I'm on and I'll also inform other people to reconsider when choosing BD.

Horrible way to start my new year, so thanks alot BD.

@#$! &*^,

a very upset customer

Georgia

Hello hangv001,

We’re sorry to hear about your experience and thank you for letting us know.

The issue will be addressed in a couple of hours in your existing ticket 2015122423550002 open with Bitdefender support.

Thank you for your patience and understanding.

hangv001

Hello hangv001,

We’re sorry to hear about your experience and thank you for letting us know.

The issue will be addressed in a couple of hours in your existing ticket 2015122423550002 open with Bitdefender support.

Thank you for your patience and understanding.

So I am updating my experience as promised. I received an email on Jan 8th stating:

"Dear ***,

Thank you for your message.

In order for us to make the modifications in a correct manner, please confirm:

You would like to transfer the order ****** to your central account:*****@****.com making it for 1 year/3 users/Total Security.

The account: ****@****.com will remain registered with the order number *****/Total Security/1 year/3 users.

****, should you need further assistance, do not hesitate to contact us.

Have a nice day!"

I've replied to the email immediately thinking my issue will be resolved in a timely manner. I understand that BD customer support might be very busy so I gave an ample amount of time before I reply back. On Jan 11 received another message saying that the BD team is currently working on the issue which I appreciated for informing instead of just leaving me hanging like last time.

Today is Jan 15th an my patient is running short. I logged into my account to see if anything has been resolved but the issue is still there. What is the point of confirming if you just leave me hanging there instead of just ACTUALLY do it?

I'm glad that my post has so many views so others can be beware. BD step your game up because you aren't the only internet security provider out there.

My ticket no.: 2015122423550002 and 2016010322340002

hangv001

So I am updating my experience as promised. I received an email on Jan 8th stating:

"Dear ***,

Thank you for your message.

In order for us to make the modifications in a correct manner, please confirm:

You would like to transfer the order ****** to your central account:*****@****.com making it for 1 year/3 users/Total Security.

The account: ****@****.com will remain registered with the order number *****/Total Security/1 year/3 users.

****, should you need further assistance, do not hesitate to contact us.

Have a nice day!"

I've replied to the email immediately thinking my issue will be resolved in a timely manner. I understand that BD customer support might be very busy so I gave an ample amount of time before I reply back. On Jan 11 received another message saying that the BD team is currently working on the issue which I appreciated for informing instead of just leaving me hanging like last time.

Today is Jan 15th an my patient is running short. I logged into my account to see if anything has been resolved but the issue is still there. What is the point of confirming if you just leave me hanging there instead of just ACTUALLY do it?

I'm glad that my post has so many views so others can be beware. BD step your game up because you aren't the only internet security provider out there.

My ticket no.: 2015122423550002 and 2016010322340002

Next update, I don't get why i have to go through so many trouble with you guys this year.

On Jan 20th, I received another email.

"Dear ****,

Thank you for your reply.

We are sorry for the delay of our answer and we hope to assist you in a timely fashion from now on.

Kindly be informed that we have transferred the order **** for Bitdefender Total Security 2016 from the Central account: ***@*****.com to the account: ****@****.com .

Please check for the modifications in your both Central accounts, under My Subscriptions.

*****, should you have other concerns or questions, please don't hesitate to contact us!

Have a nice day!"

Alrighty, so I installed it on my 3 other computers that I originally intended to. I thought that "Hallelujah! i don't have to deal with BD/BD support again," but surprise! (or not really a surprise as I had suspected) only 2 of them installed smoothly. Mind you that all three of the computers were of the same system (Windows 8). After I installed it on the 3rd computer, the icon went grey and it has the message "Bd has stop responding. Please restart the computer and if the problem persist please contact BD support." Then windows gave me the message that I don't have any anti-virus support on my computer. So I started googling for an answer and no surprise, it has happened before! http://forum.bitdefender.com/index.php?showtopic=16498

BD have you ever been in an abusive relationship where the "abusee" is constantly being taunted by the "abuser" but they don't know it, and that's why they kept staying in the relationship because they truly do believe that it will work out? Well, guess who's the "abusee" in this case? NOT YOU! I've paid a lot of money for your product and I expected nothing but the best from you guys. I understand that you have lots of tech issue to deal with but don't keep giving me issues after issues.

I've been loyal to your product for so many years, and this 2016 crap is just terrible. I'll try a different product next year. End of story, adios and don't think that you don't have to fix this problem.

Thank you.

hangv001

Next update, I don't get why i have to go through so many trouble with you guys this year.

On Jan 20th, I received another email.

"Dear ****,

Thank you for your reply.

We are sorry for the delay of our answer and we hope to assist you in a timely fashion from now on.

Kindly be informed that we have transferred the order **** for Bitdefender Total Security 2016 from the Central account: ***@*****.com to the account: ****@****.com .

Please check for the modifications in your both Central accounts, under My Subscriptions.

*****, should you have other concerns or questions, please don't hesitate to contact us!

Have a nice day!"

Alrighty, so I installed it on my 3 other computers that I originally intended to. I thought that "Hallelujah! i don't have to deal with BD/BD support again," but surprise! (or not really a surprise as I had suspected) only 2 of them installed smoothly. Mind you that all three of the computers were of the same system (Windows 8). After I installed it on the 3rd computer, the icon went grey and it has the message "Bd has stop responding. Please restart the computer and if the problem persist please contact BD support." Then windows gave me the message that I don't have any anti-virus support on my computer. So I started googling for an answer and no surprise, it has happened before! http://forum.bitdefender.com/index.php?showtopic=16498

BD have you ever been in an abusive relationship where the "abusee" is constantly being taunted by the "abuser" but they don't know it, and that's why they kept staying in the relationship because they truly do believe that it will work out? Well, guess who's the "abusee" in this case? NOT YOU! I've paid a lot of money for your product and I expected nothing but the best from you guys. I understand that you have lots of tech issue to deal with but don't keep giving me issues after issues.

I've been loyal to your product for so many years, and this 2016 crap is just terrible. I'll try a different product next year. End of story, adios and don't think that you don't have to fix this problem.

Thank you.