Bsod And Restart When Scanning

knagsted

I use Windows 10 64 bit and Bidefender AV Plus 2016. During a systemscan Windows breaks down with a BSOD (reference_by_pointer) and restarts. I have no new hardware installed.

Very strange?

Georgia

Hi,

Please install all available Windows and Bitdefender updates first, then make sure to uninstall all other security solutions.

If the BSOD still occurs we need the most recent complete memory dump & a Bitdefender diagnostic log for further debugging.

You can upload the logs to a file transfer site such as https://www.wetransfer.com and then reply with the download link at bitsy@bitdefender.com

Thank you!