Forgot My Bitdefender Password To Change General Settings

dedes

Hi, Support BitDefender..

I have a problem..

I Forgot My Bitdefender Password To Change General Settings..

How should I do, to Reset the Password?

This is the screenshot >> https://drive.google.com/file/d/0B3VkPkwpGB...iew?usp=sharing

And I want to give information that the Defender Support has been damaged or error..

actually I have send this post to Support (http://www.bitdefender.com/support) but still not working (ERROR)..

and this is the screenshot of the Error pages when I want to view my support Tickets >> https://drive.google.com/file/d/0B3VkPkwpGB...iew?usp=sharing

Thank you very much for your help..

-Dedes-

Georgia

Hello Dedes,

To reset the Bitdefender general settings password please run the tool below in Safe Mode:

http://www.bitdefender.com/files/Knowledge...et_password.exe

The ticket area you are trying to access is not available yet for public use. It will be implemented in a future update of our internal ticketing platform.

Thank you for your understanding. Let us know if you have other questions.

dedes

Hi, Georgia..

I have tried to Run the Tool, but still not working to Reset my General Setting Password..

That you have any way I can do to solved my problem?

Thank you very much for your help..

I am very appreciated that..

-Dedes-

dedes

Hi, Georgia..

I have tried to Run the Tool, but still not working to Reset my General Setting Password..

That you have any way I can do to solved my problem?

Thank you very much for your help..

I am very appreciated that..

-Dedes-

dedes

Okay, I've solved the problem ..

First, I run the "The_New_Bitdefender_UninstallTool.exe" tool (don't close after it's to finish running)..

Secondly, I run the tool "reset_password.exe"..

Thirdly, I re-download the program "Bitdefender Antivirus Plus 2015" from the Bitdefender Central site..

Fourthly, and I run the download file to completion (don't close after it's to finish running)....

Finally my problem can be solved..

Thank you very much support..

-Dedes-

dedes

Okay, I've solved the problem ..

First, I run the "The_New_Bitdefender_UninstallTool.exe" tool (don't close after it's to finish running)..

Secondly, I run the tool "reset_password.exe"..

Thirdly, I re-download the program "Bitdefender Antivirus Plus 2015" from the Bitdefender Central site..

Fourthly, and I run the download file to completion (don't close after it's to finish running)....

Finally my problem can be solved..

Thank you very much support..

-Dedes-