Unable To Install Antivirus Plus 2016 - Nothing Happens

Basically my problem is that after clicking the install file absolutely nothing happens, and i mean nothing. No error message, bluescreen or anything whatsoever. There is a 0.5 sec 'work in progress' cursor and that's about it. Yes i have all my previous AV soft unistalled, yes i am running it as admin, i even disabled firewall and windows defender, i dont have MSE installed. Tried rebooting as well but doesn't help.

After the 'install' process something actually installs since when i go to control panel>uninstalling i can see BD agent there. Removed that crap multiple times and doesn't change anything.

Any help? I have windows 7 64 bit.

Oh, funny enough when i tried the compatibility version for vista/xp install file actually did work fine, just didn't go through telling me i dont have proper windows.

Regards, Peter

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Comments

CARON67

Have you tried with a backup (antecedent), thanks.

Georgia

Hi Peter,

Please uninstall all the other security solutions (if any) then run this Bitdefender 2016 uninstall tool:

http://www.bitdefender.com/files/Knowledge...installTool.exe

- access the link and when the window with the Bitdefender file appears, please choose the 'Save' option

- save (download) the tool on the PC first

- right-click on it and from the menu choose 'Run as Administrator'

- click on 'Uninstall', then restart the computer when prompted.

Note: this process will take about 10 minutes to complete. Only restart the computer when it asks you to.

After Windows restarts try again to install Bitdefender with a new kit freshly downloaded from Central. Right click on the kit and select Run as Administrator.

Let us know if the issue is resolved.

ZeArucard

No this did not help. Thanks

It's been already 10 days with no help whatsoever, can i at least get a refund ? No response to ticket as well. Top notch customer service.