Bluestacks 2 - Bitdefender Internet Security Bsod Crash

ilmafiosso

Hi every body,

I got a big issue with bluestacks2.

When I'm runnig bluestacks app player it crashes my pc (BSOD)

I tried on my two pc's ( desktop and laptop ) same problem same crash.

The common point between both is that I have bitdefender internet security as an antivirus.

I tried also to unistall bitdefender and install bluestacks2. It works correctly untill I install bitdefender later.

I tried also to update bitdefenderIS into 2016 version. Same problem bitdefender crashes my pc

I recorded a small video to show you my problem.

Please help me to troubleshoot my issue

Find more posts tagged with

Comments

Georgia

Hello ilmafiosso and welcome to the Bitdefender forums!

I can see from your video that you are currently using Bitdefender 2015. Please upgrade free of charge to Bitdefender 2016 first. In order to upgrade to the new version please follow the steps from this article:

http://www.bitdefender.com/support/-1479.html

We are here for you should you still require technical assistance afterwards.

ilmafiosso

I upgraded Bitdefender to 2016 . the same problem .
I can record for you a video will it be the same but using Bitdefender 2016 ^^

ilmafiosso

--------------------------------------------------------------------------------

Welcome to WhoCrashed (HOME EDITION) v 5.51

--------------------------------------------------------------------------------

This program checks for drivers which have been crashing your computer. If your computer has displayed a blue (or black) screen of death, suddenly rebooted or shut down then this program will help you find the root cause and possibly a solution.

Whenever a computer suddenly reboots without displaying any notice or blue (or black) screen of death, the first thing that is often thought about is a hardware failure. In reality, on Windows most crashes are caused by malfunctioning device drivers and kernel modules. In case of a kernel error, many computers do not show a blue screen unless they are configured for this. Instead these systems suddenly reboot without any notice.

This program will analyze your crash dumps with the single click of a button. It will tell you what drivers are likely to be responsible for crashing your computer. It will report a conclusion which offers suggestions on how to proceed in any situation while the analysis report will display internet links which will help you further troubleshoot any detected problems.

To obtain technical support visit www.resplendence.com/support

Click here to check if you have the latest version or if an update is available.

Just click the Analyze button for a comprehensible report ...

--------------------------------------------------------------------------------

Home Edition Notice

--------------------------------------------------------------------------------

This version of WhoCrashed is free for use at home only. If you would like to use this software at work or in a commercial environment you should get the professional edition of WhoCrashed which allows you to perform more thorough and detailed analysis. It also offers a range of additional features such as remote analysis on remote directories and remote computers on the network.

Click here for more information on the professional edition.

Click here to buy the the professional edition of WhoCrashed.

--------------------------------------------------------------------------------

System Information (local)

--------------------------------------------------------------------------------

Computer name: HAMED-PC

Windows version: Windows 7 Service Pack 1, 6.1, build: 7601

Windows dir: C:\Windows

Hardware: FL438AA-ABF a6661af, HP-Pavilion, PEGATRON CORPORATION, Benicia

CPU: GenuineIntel Intel® Core2 Quad CPU Q9300 @ 2.50GHz Intel586, level: 6

4 logical processors, active mask: 15

RAM: 3220426752 bytes total

--------------------------------------------------------------------------------

Crash Dump Analysis

--------------------------------------------------------------------------------

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

On Tue 22/03/2016 17:20:04 GMT your computer crashed

crash dump file: C:\Windows\Minidump\032216-37877-01.dmp

This was probably caused by the following module: ntoskrnl.exe (nt+0x735C0)

Bugcheck code: 0x4A (0x77B4DA2A, 0x2, 0x0, 0xFFFFF88006AD1CA0)

Error: IRQL_GT_ZERO_AT_SYSTEM_SERVICE

file path: C:\Windows\system32\ntoskrnl.exe

product: Microsoft® Windows® Operating System

company: Microsoft Corporation

description: NT Kernel & System

Bug check description: This indicates that a thread is returning to user mode from a system call when its IRQL is still above PASSIVE_LEVEL.

The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

On Tue 22/03/2016 17:20:04 GMT your computer crashed

crash dump file: C:\Windows\memory.dmp

This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)

Bugcheck code: 0x4A (0x77B4DA2A, 0x2, 0x0, 0xFFFFF88006AD1CA0)

Error: IRQL_GT_ZERO_AT_SYSTEM_SERVICE

Bug check description: This indicates that a thread is returning to user mode from a system call when its IRQL is still above PASSIVE_LEVEL.

The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

--------------------------------------------------------------------------------

Conclusion

--------------------------------------------------------------------------------

2 crash dumps have been found and analyzed. No offending third party drivers have been found. Connsider using WhoCrashed Professional which offers more detailed analysis using symbol resolution. Also configuring your system to produce a full memory dump may help you.

Read the topic general suggestions for troubleshooting system crashes for more information.

Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.

villa999

same here i am using 2016 IS

i tried bluestacks 0.9xx version & bluestacks 2 version all the same

Sorin G.

@villa999 please right click on the system tray icon for Bitdefender and click on About, please tell me what build of Bitdefender do you have installed?

villa999

@villa999 please right click on the system tray icon for Bitdefender and click on About, please tell me what build of Bitdefender do you have installed?

20.0.28.1478

since 20.0.26.1418 version bsod when running bluestacks ( not everytime 1/5 chance )

Sorin G.

@villa999 can you please provide me with the dump file generated after the crash ?

The build you are running should not cause any interference with BlueStacks