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Support Ticket Not Solved For Days

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nohaycuchara
nohaycuchara
in Install & activation

Hi,


I've purchased a copy of BD2016 and can't install it. I've opened a ticket (2016060806060002) to have support and they asked me to do some things, wich I've done, but didn't have any news since then. I'm a quite disappointed with the service, and not being able to use my AV. And, on top of it, I'm quite sure the licence days are running out the same.


Please do something or I will ask for a refund.


Thanks for your time.

Comments

  • Sorin G.
    Sorin G. ✭
    Options

    Hello Nohaycuchara,

    Please keep in mind that this is a forum not a complaint form, if you have a complaint you can file one using the form Here.

    Also please note that the usual response time is 24 to 48 hours from the time we receive the requested logs for investigation.

    Troubleshooting will be handled via ticket : 2016060806060002

This discussion has been closed.

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