How To Extend Bis 2016 Subscription For No. Users - Not No. Years?
I already have a BIS 2016 licence for 3 users / 1 year. I now have additional devices (5 total). I rashly thought I could purchase a further licence for 3 users / 1 year and apply to my subscription to cover the additional devices. However, when I did this I found it extended the existing 3 user licence period to 2 years! (Not what I need.)
How can I change my existing subscription to cover 6 users / 1 year, (instead of 3 users / 2 years)?
Thanks for any help/advice.
Comments
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Hello Popkiss.
The fastest way to resolve this situation is to send a email to bitsy@bitdefender.com and explain the situation and your request. My colleagues from the CS department will be able to assist you in that regard.
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Thank you for your advice. I will email as you suggest.
On a general note, what is the correct procedure for increasing a subscription to cover additional devices, when the existing licence is fully subscribed?
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Hello,
Well the fastest way is to contact our CS department and they can assist in that regard.
Mail : bitsy@bitdefender.com
Chat : http://www.bitdefender.com/support/chat-support.html
Phone : http://www.bitdefender.com/support/consumer-phone.html0
