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Total Security 2016 Installation Problem

Options
dropi6
dropi6
in Install & activation

Hello,

I try to install TS 2016 on third device (it was once instelled on it) but when i download installer it doesn't start. I've alredy tried removal tool, but it didn't help.

I really look forward to some help

Comments

  • Sorin G.
    Sorin G. ✭
    Options

    Hello Dropi6,

    For us to be able to assist with the situation you encountered we need more details.

    - Do you have any other security solutions ? (If yes you should remove them)

    - What operating system are you running on that machine ?

    - What Removal Tool have you run ? The 2015 version or the 2016 one?

    - Is your Windows account an Administrator on that machine ?

  • dropi6
    dropi6
    edited July 2016
    Options

    Hello Dropi6,

    For us to be able to assist with the situation you encountered we need more details.

    - Do you have any other security solutions ? (If yes you should remove them)

    - What operating system are you running on that machine ?

    - What Removal Tool have you run ? The 2015 version or the 2016 one?

    - Is your Windows account an Administrator on that machine ?

    Hello,

    - I did remove other antivirus,

    - OS is Windows 7,

    - I've run both of them,

    -and yes, i have admin rights.

    To be honest i suspect that computer is under some kind of malware attack, cause i have also problem with installing malwarebytes.

  • Sorin G.
    Sorin G. ✭
    edited July 2016
    Options

    Hello,

    Please run our diagnostic tool and upload it to a hosting website and send the link to me via PM.

    http://www.bitdefender.com/diagnostic

    - Please ensure your Windows has the latest updates installed

  • Sorin G.
    Sorin G. ✭
    Options

    Hello,

    While going through your log I noticed that you still have other security solutions installed.

    - SpyHunter4

    Please remove it from the system, reboot the machine and then retry the install.

  • dropi6
    dropi6
    Options

    Still, nothing :/ Is there a possibility to upgrade somehow TS 2015, because offline installer works.

  • Sorin G.
    Sorin G. ✭
    edited July 2016
    Options

    Hello,

    I am sure we can get the 2016 version to work properly.

    I have created a ticket for you : 2016071212540001 please check your Inbox.

    We will continue troubleshooting there.

    EDIT : Situation solved by turning off UAC and clearing out the infections present on the machine.

This discussion has been closed.

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