Total Security 2016 Installation Problem
Hello,
I try to install TS 2016 on third device (it was once instelled on it) but when i download installer it doesn't start. I've alredy tried removal tool, but it didn't help.
I really look forward to some help
Comments
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Hello Dropi6,
For us to be able to assist with the situation you encountered we need more details.
- Do you have any other security solutions ? (If yes you should remove them)
- What operating system are you running on that machine ?
- What Removal Tool have you run ? The 2015 version or the 2016 one?
- Is your Windows account an Administrator on that machine ?
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Hello Dropi6,
For us to be able to assist with the situation you encountered we need more details.
- Do you have any other security solutions ? (If yes you should remove them)
- What operating system are you running on that machine ?
- What Removal Tool have you run ? The 2015 version or the 2016 one?
- Is your Windows account an Administrator on that machine ?
Hello,
- I did remove other antivirus,
- OS is Windows 7,
- I've run both of them,
-and yes, i have admin rights.
To be honest i suspect that computer is under some kind of malware attack, cause i have also problem with installing malwarebytes.
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Hello,
Please run our diagnostic tool and upload it to a hosting website and send the link to me via PM.
http://www.bitdefender.com/diagnostic
- Please ensure your Windows has the latest updates installed
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Hello,
While going through your log I noticed that you still have other security solutions installed.
- SpyHunter4
Please remove it from the system, reboot the machine and then retry the install.
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Still, nothing
Is there a possibility to upgrade somehow TS 2015, because offline installer works.0 -
Hello,
I am sure we can get the 2016 version to work properly.
I have created a ticket for you : 2016071212540001 please check your Inbox.
We will continue troubleshooting there.
EDIT : Situation solved by turning off UAC and clearing out the infections present on the machine.
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