Bluestacks Imcompatibility With Total Security 2016?

Hi, I installed Bitdefender Total Security 2016 (build info attached) and since It is installed, when I run the program BlueStacks, my pc displays a bluescreen and then reboot.

Before installing Bitdefender it worked without problems.

How can I fix this inconsistency?

I'm using a Windows 10 PRO X64 build 14393.10

Many thanks in advance.

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Sorin G.

Hello,

Incompatibility with BlueStacks has long been fixed, please upload the minidumps generated after the BSOD event and PM me with the download link.

EDIT : It would seem the BSOD is caused by something else entirely.


CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  HD-Plus-Tool-N
CURRENT_IRQL:  0
BAD_PAGES_DETECTED: dbbf
LAST_CONTROL_TRANSFER:  from ffffd7804abca712 to ffffd7804abca890

PVA_BR

Hi, Sorin. As requested, I've sent a link with the minidump file.

Thank you in advance.

PVA_BR

EDIT : It would seem the BSOD is caused by something else entirely.


CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  HD-Plus-Tool-N
CURRENT_IRQL:  0
BAD_PAGES_DETECTED: dbbf
LAST_CONTROL_TRANSFER:  from ffffd7804abca712 to ffffd7804abca890

Hi, Sorin.

So it seems that BlueStacks itself caused the problem, as HD-Plus-Tool is a file related to BlueStacks. The odd thing is that it only crashes after BD was installed. I'll contact BlueStacks' consumer support.Thank you, Sorin!