Ransomware Does Not Turn On

Does anyone else have an issue starting Ransomware? I have 2 Windows 7 computers (Windows Home Premium and Windows Pro which is relatively new) and on both computers, I cannot turn on Ransomware. Clicking on the x or the box beside it doesn't do anything. It just stays greyed out.

I never tried it until about 1/2 a year into my license, so I feel like I bought a product that only partially works. I've tried re-installing it and it still doesn't activate.

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Comments

daman1

did you try to do a repair on BD?

bithack

did you try to do a repair on BD?

Yes, I tried the repair and the re-install. And last night, just to frustrate me more, I get a pop-up from BitDefender saying, "activate Ransomware" to help protect your computer or something like that. I'm thinking, maybe they did a fix on this. I click on their pop-up, it takes me to the Ransomware module. It has a fancy curved arrow directing me to the checkbox to activate it. I click on it and what happens? It doesn't activate. Arghhh!

Just to be clear, I clicked on the x and the blank box beside it.

Support sent me a program to install that would gather system info so I could send it back to them. I run it, it says report created. I check my desktop, no report is created. I let them know, but, after that, I haven't heard back from them. I guess they figure, what can they do?

Sorin G.

Hello,

Please ensure you firstly click on the Module Status On/Off switch (top left box) before trying to activate the Protection at Boot one.

bithack

Hello,

Please ensure you firstly click on the Module Status On/Off switch (top left box) before trying to activate the Protection at Boot one.

Thanks for responding. The Module On/Off in the Ransomware module does not change. I can't make it turn on. It stays greyed out when I click on the boxes.

I know what the issue is. I had to be logged in as Administrator.

I'm glad everything does work, because I started looking at other modules like Firewall and it's also greyed out. Then I realized what the issue might be.

Sorin G.

Hello,

Glad to hear that everything is working okay.

Please keep in mind that the product requires admin privileges for security sensitive options.