Bitdefender main interface not respond
Hello community.
I come here to address a error that has occurred after installing bitdefender (2016, 2017).
After downloading the installer for the central and install on my machine I can not open the main program interface.
After installation it recognizes my license automatically. But after that of this error below.
*The error is written in Portuguese of Brazil, but it is the default standard windows error crash
Windows 10 X64
Comments
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Hello,
Thank you for all the details.
Please let me know if you have any other security solutions installed on that machine. If yes, please remove them and run a repair on the product.
Do you have any overlay applications ? Blue light reducers or applications similar to Aero Glass?
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Hello,
Please open a ticket with our support team via bitsy@bitdefender.com
Please include the Support Tool Log that can be generated from C:\Program Files\Bitdefender\Bitdefender 2017 supporttool.exe. The tool will save the log to your desktop upon completion.0 -
49 minutes ago, Sorin G. said:
Hello,
Please open a ticket with our support team via bitsy@bitdefender.com
Please include the Support Tool Log that can be generated from C:\Program Files\Bitdefender\Bitdefender 2017 supporttool.exe. The tool will save the log to your desktop upon completion.
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Hello,
The issue has been resolved.
Quoting Simoaweb
Quote
During installation there was an incompatibility with the banking software "Warsaw.exe" the three largest banks (by users) in Brazil (Caixa, Banco do Brasil, Itaú) using this "plug-in" security for internet banking.
It was normally removed by the manufacturer's own uninstall. But still it got a running service and some files, exe, dll.
Her name is G-Buster / GBPlugin "gbpsv.exe" that was NOT detected by bitdefender compatibility system during installation.
Solving the problem: ONLY for Safe Mode in Windows 10, stop the service, and delete the folder in the path C: \ Program Files (x86) \ GBPlugin
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