BSOD in Windows 7 while loading Bitdefender
Greetings,
Bitdefender had not worked so well for me lately on this machine, and I just don't know what is the problem. About 4 or days ago, Bitdefender was once again became unreponsive and I restart my computer. However, once it boot_s into the desktop, my computer was blue-screened. I thought it might be Bitdefender. I ran a bug check analysis and here is what I got.
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* Bugcheck Analysis *
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Use !analyze -v to get detailed debugging information.
BugCheck 4A, {7770138a, 2, 0, fffff8800d136b60}
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
Followup: MachineOwner
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16.7: kd:x86> !analyze -v
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* Bugcheck Analysis *
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IRQL_GT_ZERO_AT_SYSTEM_SERVICE (4a)
Returning to usermode from a system call at an IRQL > PASSIVE_LEVEL.
Arguments:
Arg1: 000000007770138a, Address of system function (system call routine)
Arg2: 0000000000000002, Current IRQL
Arg3: 0000000000000000, 0
Arg4: fffff8800d136b60, 0
Debugging Details:
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BUGCHECK_STR: RAISED_IRQL_FAULT
FAULTING_IP:
+3134643134303863
00000000`7770138a ?? ???
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
CURRENT_IRQL: 0
LAST_CONTROL_TRANSFER: from 0000000000000000 to 0000000000000000
STACK_TEXT:
00000000 00000000 00000000 00000000 00000000 0x0
STACK_COMMAND: kb
SYMBOL_NAME: ANALYSIS_INCONCLUSIVE
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: Unknown_Module
IMAGE_NAME: Unknown_Image
DEBUG_FLR_IMAGE_TIMESTAMP: 0
BUCKET_ID: INVALID_KERNEL_CONTEXT
Followup: MachineOwner
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oddly enough, the bugcheck analysis did not point to Bitdefender as a culprit. However, when I did some search around, some sources say that error IRQL_GT_ZERO_AT_SYSTEM_SERVICE (4a) is frequently associated with Bitdefender. I am really confused. I already open a support ticket 4 or 5 days ago with no reply to my problem. My ticket number is: 2016101410170003 . Right now, I already uninstall Bitdefender and running Microsoft Security Essentials and Malwarebytes free as temporary means to stay safe. So far, everything seems fine. No more BSOD. Anyone know about this particular problem? I would not want to run MSE for too long since I am not sure about its detection engine. Thank you
Products: Bitdefender Antivirus Plus 2016.
Operating OS: Windows 7 x64 Ultimate
Other security software running in conjunction with Bitdefender at the time of install: None
*edit*: Could the moderator please move my thread into General Section? I think I click on the wrong subsection and ended up in installation and activation, but I think this is more of a General Problem.
Comments
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Hello,
The analysis seems incomplete, please check your inbox as the support team requires the minidump file in other to further investigate this matter.
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